Business Development Manager - Sales - Home Care - Dade

Company Overview

At CGA our referred in-home caregivers provide a range of services aimed at ensuring the comfort, safety and compassionate care of a family’s loved ones. Home care isn’t just tailored for aging seniors seeking care in the comfort of their homes; it’s also a valuable option for those recuperating from surgery, living with special needs, or managing chronic conditions. In-home caregivers can offer both short-term and long-term services, guaranteeing a family’s loved one’s comfort and well-being in the familiar surroundings of their own home, whether their needs call for support over a few months or several years.

Our administrative team plays a significant role in supporting our clients and caregivers. Being a Compassionate Expert is a team commitment with a dedication to delighting every client and to delivering services at the highest level of excellence possible. This position is critical to the growth goals of CGA and our commitment to delighting clients every day.

Position Summary

Reporting to the Vice President of Sales, the Business Development Specialist supports the sales team by managing documentation, credentialing, and internal coordination throughout the sales process. This role ensures compliance, accuracy, and timely delivery of materials required for client onboarding and proposal submissions. The Business Development Specialist plays a crucial role in expanding the agency's/registry’s client base, enhancing its reputation, and ensuring the delivery of high-quality care to individuals in need of home health services.

Key Responsibilities

• Sales Enablement & Internal Support: Preparing documentation, credentialing packets, and compliance materials for client onboarding. Act as the internal point of contact for credentialing inquiries and documentation status. Ensure adherence to company policies, regulatory requirements, and quality standards.
• Collaboration: Working with sales, marketing, and operations to ensure smooth processes. Coordinate with internal teams (sales, marketing, operations) to ensure timely completion of onboarding requirements. Support continuous improvement by identifying process gaps and recommending solutions.
• Relationship Management: Maintaining internal and external stakeholder communication. Model all aspects of the Compassionate Expert as CGA continues to seek ways to Delight each client.
• Event Coordination & Sales Support: Assist the sales team with coordinating community and referral-based events across all counties. Responsibilities include initiating contact with event organizers, confirming event details and requirements, and serving as a liaison between sales, marketing, and operations to ensure successful execution. Maintain and manage the centralized event calendar for all counties, ensuring accuracy, visibility, and alignment with sales priorities.

Perform other duties and responsibilities as assigned.  

Qualifications

Education & Experience:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (preferred).
• Proven experience in account management, sales, or customer service roles.

Skills & Competencies:

• Clear verbal and written communication with clients, caregivers, and staff
• Keeps information private and always acts professionally
• Friendly and helpful, building good relationships with others
• Solid interpersonal and communication skills, both verbal and written.
• Excellent organizational and time-management abilities.
• Ability to analyze data and generate actionable insights.
• Problem-solving mindset and proactive approach to client needs.
• Team player with a collaborative attitude.
• Can adjust to schedule changes and is willing to be on-call

Work Environment:

• Positivity and a commitment to operational excellence, and a willingness to work cross-functionally is critical to ensure each client experiences “best in home care services” each day
• This position is designated as an in-person role

EEO Statement

CareGivers of America is an Equal Opportunity Employer and Registry. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable law. Employment decisions are based on qualifications, merit, and business needs.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: On the road