Medical Records Clerk

CareGivers America - NEPA, a Modivcare Personal Care Service, is looking for an Medical Records Clerk who reports directly to the Branch Manager. This individual is responsible for managing, organizing, and safeguarding all clinical documentation and records to ensure compliance with state, federal, and accrediting regulations. This role supports efficient clinical operations by maintaining accurate and timely patient documentation, coordinating with field staff and physicians for required signatures, and ensuring that all records meet regulatory and agency standards.

• Schedule: M-F 8:30AM-5:00PM
• Office Address: 718 S State St, Clarks Summit, PA 18411

Benefits and Perks…

• Medical, Dental & Vision Insurance
• 401(k) with a 6% match
• Paid Time Off
• Employee Assistance Program
• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
• Voluntary Term Life and AD&D Insurance
• Legal Services Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness & Hospital Indemnity Insurance

You will...

• Provide administrative and clinical support to the management team, nurses, caregivers, and other staff members as needed.
• Maintain and updates patient medical records in compliance with Medicare, Medicaid, and home health regulations.
• Review documentation for completeness, accuracy, and timeliness; follows up with employees on missing or incomplete information.
• Manage tracking, receipt, and filing of physician orders, care plans, and other required documents, ensuring all are signed, dated, and uploaded promptly.
• Monitor OASIS documentation and episode timelines to ensure timely submission and compliance.
• Coordinate with physicians' offices and clinical staff to obtain necessary signatures and correct deficiencies.
• Scan, index, and file all clinical and administrative documentation within the Electronic Health Record system.
• Ensure confidentiality and compliance with HIPAA and company privacy policies.
• Maintain organized electronic and paper filing systems for easy retrieval and auditing.
• Generate reports and assists with chart audits, surveys, and internal quality reviews.
• Collaborate with the clinical and administrative teams to ensure adherence to documentation standards.
• Assist with training field staff on documentation procedures and compliance expectations.
• Communicate effectively with clinical and administrative teams to ensure accurate record management.
• Provide excellent customer service to patients, families, physicians, and staff by responding promptly and professionally to requests.
• Support administrative operations including faxing, mailing, or scanning medical documentation as required.
• Participate in staff meetings and contributes to continuous improvement of recordkeeping processes.
• Provide exceptional customer service to patients, families, caregivers, and internal stakeholders.
• Address inquiries and resolve issues promptly and professionally.
• Manage incoming and outgoing communications, including phone calls, emails, and mail.
• Generate reports and maintains databases, inclusive of Home Health Platform, to track relevant data, including compliance with visits and physician's orders.
• Enter & update information and organizes & maintains electronic and physical files, ensuring confidentiality and compliance with regulatory requirements
• Participate in other projects or duties as assigned.

We are excited to speak to someone with the following…

• High school diploma or equivalent required; associate degree in health information management or medical office administration preferred.
• Minimum one (1) year of experience in home health, healthcare administration, or medical records management required.
• Familiarity with home health regulations and documentation standards preferred.
• Proven experience in medical records, health information management, or clinical administrative support role, preferably in a home health or healthcare setting.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Excellent attention to detail and accuracy in data entry and recordkeeping.
• Proficient in using office software (e.g., Microsoft Office Suite) and familiarity with electronic health records (EHR) systems.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and adhere to privacy regulations.

Our Mission:

• To provide access to the care that matters for those who need it most.

Our Values:

• Caring: We care about what we do and who we do it for.
• Collaborative: We value the perspective and experience of all.
• Dedicated: We are committed to making a real world impact.
• Purposeful: We know our work has meaning.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.