What are the responsibilities and job description for the Client Services Case Manager position at CAREFULLY CARING HOME CARE AGENCY?
Benefits:
- 401(k)
- Competitive salary
- Free uniforms
- Opportunity for advancement
- Training & development
- Wellness resources
Position Summary
Carefully Caring Home Care is seeking a full-time Client Services Case Manager to join our administrative team. This position plays an important role in supporting our day-to-day home care operations while ensuring excellent client and caregiver experiences.
The ideal candidate must be highly organized, able to multitask in a fast-paced environment, and comfortable handling a high volume of phone calls, documentation, and client communication throughout the day. This position may include rotating paid weekend on-call shifts and offers opportunities for advancement within a growing company.
A positive attitude, professionalism, strong communication skills, and excellent customer service are essential for success in this role.
Responsibilities
- Handle inbound and outbound phone calls professionally and efficiently
- Provide excellent customer service to clients, caregivers, referral sources, and team members
- Contact new clients and assist with intake and insurance-related information
- Complete client wellness checks and periodic in-home visits
- Document all client interactions and encounters within company systems
- Maintain accurate electronic filing, documentation, and communication records
- Assist with six-month client renewals and care plan updates
- Monitor client satisfaction and ensure services are being provided appropriately
- Support compliance efforts in accordance with state, federal, and company requirements
- Work closely with supervisors and administrative staff to resolve client or caregiver concerns
- Assist with tracking and maintaining client and caregiver documentation
- Communicate with insurance companies regarding client information and service-related issues
- Ensure clients are receiving authorized ADLs and IADLs listed within their care plans
- Support general office operations and administrative tasks as needed
- Participate in rotating paid weekend on-call coverage as needed
Skills & Qualifications
- Must have a valid driver’s license, reliable vehicle, active insurance, and safe driving record
- Must be fluent in English
- Strong computer skills and working knowledge of Google Workspace products required
- Strong organizational, typing, and documentation skills
- Ability to communicate effectively both verbally and in writing
- Ability to multitask and work efficiently in a fast-paced environment
- Strong interpersonal and problem-solving skills
- Ability to work independently and collaboratively as part of a team
- Ability to maintain professionalism and confidentiality at all times
- High School Diploma or equivalent required
- Previous administrative home care experience preferred
Benefits
Full-time employees may qualify for the following benefits:
- Paid time off
- 401(k) retirement benefits
- Overtime pay
- Opportunities for growth and advancement
Additional Information
- Job Type: Full-Time
- Pay: $22–$25 per hour
- This position requires the use of your own vehicle for work-related responsibilities
- This is an in-person position within our office environment
Application Question(s)
- Do you have a vehicle you are willing to use for work, along with a driver’s license and insurance?
Experience
- Working at an office of a home care agency: 1 year (Preferred)
- Administrative HHAeXchange system: 1 year (Preferred)
- Administrative home care: 1 year (Preferred)
Salary : $22 - $25