What are the responsibilities and job description for the Operations Director position at Carefree Boat Club of North Idaho & Fun Unlimited?
Operations Director (Hybrid) for Carefree Boat Club & Fun Unlimited (same owners)
Position Summary
Carefree Boat Club & Fun Unlimited is seeking a highly organized, strategic, and results-driven Operations Director to oversee and improve the operational performance of our Idaho locations. Carefree Boat Club is a membership-based boating club that gives members access to a fleet of boats without the expense and responsibilities of ownership. Fun Unlimited is a recreational rental business dedicated to providing safe, enjoyable, and memorable outdoor experiences. We achieve this by delivering exceptional customer service, maintaining high-quality equipment, and creating a fun, welcoming environment for every customer. This hybrid position combines remote administrative and planning responsibilities with regular on-site leadership to ensure smooth daily operations, exceptional member experiences, and efficient team performance.
The Operations Director will work closely with owners, the General Manager, and Assistant General Manager to develop processes, improve efficiencies, monitor performance, and support business growth. While many planning, reporting, scheduling, and administrative functions can be performed remotely, routine visits to club locations are essential for team leadership, operational oversight, and quality assurance.
Key Responsibilities
- Develop and implement operational strategies that support company goals and long-term growth.
- Oversee daily operations across all locations, ensuring consistency in service, safety, and efficiency.
- Support management and operational staff.
- Create and manage operational procedures, and performance standards.
- Maintain policies, training materials, and standard operating procedures.
- Coordinate with team members to maximize fleet availability and operational readiness.
- Monitor inventory, equipment, and facility needs.
- Support customer satisfaction by resolving escalated concerns and implementing service improvements.
- Conduct regular site visits to evaluate operations, coach staff, and ensure compliance with company standards and safety regulations.
Qualifications
- Preferred 2-5 years of experience in Business, Management, Hospitality, Recreation, or a related field preferred, or equivalent professional experience.
- Preferred 2-5 years of progressive operations or management experience.
- Proven leadership experience managing multiple teams or locations.
- Strong organizational, analytical, and problem-solving skills.
- Excellent written and verbal communication abilities.
- Experience with reporting and operational planning.
- Valid driver's license and ability to travel regularly between club locations.
Preferred Skills
- Strategic planning and execution
- Operations management
- Process improvement
- Customer service excellence
- Project management
- Strong decision-making and organizational skills
Work Environment
This is a hybrid position. Administrative responsibilities—including scheduling, reporting, planning, and process development—may be performed remotely. Regular on-site presence is required to support staff, oversee operations, conduct inspections, and maintain high standards of service across all locations.
Benefits
- Competitive salary
- Flexible hybrid work schedule
- Employee boating privileges
- Professional development opportunities
- Career growth within a growing organization
As Operations Director, you'll help shape the future of our Idaho operations by building efficient systems, developing strong teams, and delivering outstanding experiences for our customers. This role offers the flexibility of hybrid work while maintaining meaningful involvement in the day-to-day success of the businesses.
Pay: $15.00 - $30.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: Hybrid remote in Coeur D Alene, ID 83814
Salary : $15 - $30