Manager, Care Coaching

About Us

A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need. The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: lead with heart, cultivate trust, go beyond.

Position Summary

Reporting to the Director, Care Coaching/Sr. Manager, Care Coaching, The Manager, Care Coaching provides leadership to shape and implement programs, and processes that support caregivers through remote technology driven coaching. This individual will manage a team of coaches and care advisors to effectively engage, provide education, practical support, and guidance to family caregivers of Medicare Advantage members with a focus on Dual Special Needs Plan (D-SNP) and similar populations. This role ensures high-quality, person-centered coaching that aligns with program goals, health plan contractual requirements, and regulatory expectations resulting in improved caregiver and care recipient outcomes. This includes implementing operational and technical tactics to effectively expand the program and ensure forward compatibility with Careforth’s evolving products and partnerships.

The ideal candidate is an experienced leader who excels in caregiver support models, understands the needs of individuals with complex medical, behavioral, and social needs, and thrives in a mission-driven, fast-paced environment.

What You Will Do

• Lead, develop and manage a team of care coaches and care advisors delivering telephonic and virtual caregiver support services.
• Provide supervision, case consultation, performance feedback, and skills development. Hire, onboard, train and retain team.
• Support the caregiver journey from the referral management process through ongoing Coaching. Coaches will engage, motivate, and educate family caregivers via phone and technology; may provide direct coaching to caregivers and care recipients as needed.
• Manage daily business operations to include referral workflows, assignment of cases, scheduling, service coverage and prioritization of urgent needs.
• In collaboration with Director and managers, support development and management of caregiver engagement and retention strategies to achieve/exceed census goals
• Review and report on referral activities and trends; work with management to address enrollment challenges
• Facilitate interdisciplinary case reviews and tracking of emerging risk cases; work interdisciplinary on risk mitigation strategies and follow-up
• Responsible for development, implementation, delivery and evaluation of Careforth’s coaching programs
• Lead staff to meet department goals, ensuring key performance indicators and goals are reviewed regularly in support of a high performance / quality of program
• Provides onboarding training to new coaching team members
• May represent Careforth to partners and clients, serving as coaching operations expert
• Support workflow, capacity, and key performance metrics driving to program outcomes; manage departmental resources and goals
• Stay current with operational best practices and tools to support caregiver engagement and behavior change
• Ensure departmental compliance with all regulatory, contracts and accreditation agency standards.
• Coach and mentor coaching team members and identify individual or team training needs
• Collaboration with Coaching Leadership on continuous process improvement activities.
• May have on call responsibilities to support urgent caregiver needs and ensure continuity of care.
• May require flexible hours to support caregivers or staff in varying time zones
• Perform other duties as assigned.
  
  

What You Will Bring

• 3-5 years of progressive management and leadership experience with proven ability to motivate and develop staff
• 3 years of program or solution development experience in various setting that include Medicare and Medicaid programs and/or managed care organization required.
• Demonstrated ability to develop workflows, training documents, communications, and metrics
• Comfort with start-up operations and navigating unchartered territory; views ambiguity as an opportunity and not a deterrent
• Ability to develop, refine and continuously evaluate programs, processes, with limited framework and direction
• Proficiency in common software and web-based applications (MS Office, case management systems)
  
  

Billingual skills in Spanish highly desired

Must be able to work 8-5 PST with occasional on call hours in the evening, weekends and holidays

You'll Benefit From

At Careforth your well-being matters. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you thrive, both professionally and personally. Discover how we invest in you: https://careforth.com/careers/#benefits

The pay range for this position is $73988 - $107,282. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location.

Join Our Award Winning Team

Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn.

Caregivers play a critical role in the future of healthcare—and so can you.

Apply now!

For more information, please visit www.Careforth.com.

Careforth is an Equal Opportunity Employer*

DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

• Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.
  
  

Careforth strives to create experiences that are accessible and welcoming to everyone, including making www.careforth.com and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.