Manager, Care Coaching

Position Summary:

Reporting to the Caregiver Payer Solutions Director, the Manager, Care Coaching provides leadership to shape and implement programs, and processes that support caregivers through remote technology driven coaching. This individual will manage a team of non-clinical coaches and care advisors to effectively engage family caregivers resulting in improved health outcomes. This includes implementing operational and technical tactics to effectively expand the program and ensure forward compatibility with Seniorlink’s evolving products and partnerships. This individual will work with internal and external clients to develop and implement innovative caregiver programs that aim to improve health outcomes, lower caregiver burden, and reduce costs  

What You Will Do:

• Lead and manage a team of  non-clinical care coaches and Caregiver to support the caregiver journey from the referral management process and Coaching Journey. Coaches will engage, motivate, and educate family caregivers via phone and technology; may provide direct coaching to caregivers and care recipients as needed. 
• Drive business operations to efficiently move eligible caregivers and care recipients into service 
• In collaboration with Director and department clinical manager, support development and management of retention strategies to achieve/exceed census goals 
• Review and report on referral activities and trends; work with management to address enrollment challenges  
• Facilitate interdisciplinary case reviews and tracking of emerging risk cases; work interdisciplinary on risk mitigation strategies and follow-up 
• Responsible for development, implementation, delivery and evaluation of Seniorlink’s digital coaching programs 
• Lead staff to meet department goals, ensuring key performance indicators and goals are reviewed regularly in support of a high performance / quality of program 
• Provides onboarding training to new coaching team members 
• May represent Seniorlink to partners and clients, serving as coaching operations expert 
• Develop workflow, capacity, and key performance metrics driving to program outcomes; manage departmental resources and goals 
• Stay current with operational best practices and tools to support caregiver engagement and behavior change 
• Ensure departmental compliance with all regulatory and accreditation agency standards. 
• Coach and mentor coaching team members and identify individual or team training needs  
• Collaboration with Coaching Leadership on continuous process improvement activities. 
• Perform other duties as assigned.  

What You Will Bring:

• 3-5 years of progressive management and leadership experience with proven ability to motivate and develop staff 
• 3 years of program or solution development experience in a various setting that include state level programs and managed care organization preferred.  
• Demonstrated ability to develop workflows, training documents, communications, and metrics 
• Comfort with start-up operations and navigating unchartered territory; views ambiguity as an opportunity and not a deterrent 
• Ability to develop, refine and continuously evaluate programs, processes, with limited framework and direction 
• Proficiency in common software and web-based applications (MS Office, case management systems) 

About Us:

Formerly Seniorlink and Caregiver Homes, Careforth empowers thousands of family caregivers across the United States to confidently care for their loved ones at home. Everyday our team of trained nurses and care coaches engage in real conversations with caregivers, personally and via our proprietary digital collaboration app, to provide emotional support, personal guidance, and connections to community resources. Headquartered in Boston, Careforth’s caregiver programs and services improve health outcomes, provide cost savings for those receiving care, and increase engagement and satisfaction for health plans and providers. Through it all Careforth supports family caregivers. At every turn.

For more information, please visit www.Careforth.com.

Careforth is an Equal Opportunity Employer*

DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

*Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.

Careforth strives to create experiences that are accessible and welcoming to everyone, including making www.careforth.com and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.