Hendry/Glades County Manager

Overview
The Hendry/Glades County Manager is responsible for managing and supervising the integrated services and resources provided by workforce professionals at CareerSource Southwest Florida Centers: Clewiston and Labelle. The Manager provides administrative leadership to ensure continuous improvement of program requirements and outcomes; Center services including efficient customer flow; professional development of staff; and interpretation and implementation of compliance with Federal laws and regulations, State statutes and Local policies and procedures.

Responsibilities

• Supervises the daily operation of the Center to continually improve the quality and efficiency of customer service, program outcomes and outreach.
• Report to the One Stop Leadership Team to provide regular updates and recommendations to support continuous improvement.
• Conducts staff meetings with Center staff for multi-purposes including highlighting program changes, progress toward Center goals, best practices, and information sharing.
• Analyzes State reports to assess progress toward meeting or exceeding performance goals and case management effectiveness of staff and responds with necessary corrective actions. Prepares operational reports as requested.
• Identifies programmatic deficiencies through the Internal Monitoring Review, develops corrective action plans, and implements training and/or other strategies as needed.
• Reviews customer satisfaction, quality assurance and monitoring reports. Identifies opportunities and formulates processes for improvement.
• Participates in preparations for monitors, auditors, and other reviews by regulatory agencies and/or interested parties.
• Provides leadership and direction to Center staff, including DEO staff, providing services through the Workforce Innovation and Opportunity Act (WIOA), Welfare Transition (WT), Wagner Peyser (WP), Veterans, Re-employment Activities, and other employment programs as assigned.
• Uses the annual evaluation instrument to ensure staff has individual professional development plans based on knowledge and skill assessments and to complete annual evaluations of Center staff.
• Monitors programmatic training to ensure Center staff are trained and maintain annual training requirements.
• Ensures that the progressive coaching and/or discipline plan is followed.
• Approves accurate time sheets and travel, training and leave requests of Center staff.
• Participates in community relations activities. Fosters and maintains close, highly effective relationships with agencies, community groups and business partners.
• Coordinates with the property manager facility maintenance needs.
• Ensures systems and processes are implemented safeguarding personnel and customer safety and facility security.
• May serve as or identify a media contact for television, radio and newspaper reporters.
• May attend State, Regional and local meetings to represent the Center and/or Region
• Experience
• Two years Manager level experience.
• Five years’ experience in a workforce development occupation in a One-Stop Career Center system is preferred.
• Considerable experience in management principles and techniques required.
• Proficient in Career Development Representative job functions helpful
• Education:
• Associate degree from an accredited college or university in Business, Social Science or related field.
• Two years of related experience may be substituted for one year of education.
• Florida Certified Workforce Professional Tier 1 certification must be obtained within 60 days of employment.
• Knowledge/Skills/Abilities:
• Knowledge of Workforce Development legislation preferred and knowledge of local community organizations a plus.
• Excellent verbal and written communication skills, public speaking necessary
• Excellent customer service skills to work with customers and the public.
• Must have exceptional attention to detail and ability to document case management details.
• Ability to work with diverse populations.
• Ability to work with job seekers and business customers.
• Ability to understand, interpret and follow federal, state and local policies and regulations.
• Ability to maintain high levels of confidentiality, credibility and professionalism.
• Proficient in Microsoft Office Word, EXCEL and PowerPoint.
• Possess good time management skills.
• Ability to accurately prepare and effectively present reports, ideas, etc., and give detailed presentations and training classes to various audiences.
• Ability to maintain flexibility to accommodate organizational needs.
• Ability to perform basic budgeting plans.
• Ability to participate in continuing education and training.
• Bilingual helpful.
• Other Requirements:
• Reliable transportation may be necessary for travel throughout the workforce development region. May attend various functions and meetings which may occur before or after normal business hours.
• Valid Florida Driver’s License and Insurance.
• Physical Requirements:
• Physical ability to perform the above-listed job duties is required.
• May be required to sit for long periods of time.
• Infrequent light physical effort required - reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday.
• Proper lifting techniques are required which may include lifting up to 25 pounds for files and computer printouts on occasion.
• Work is performed in an office environment.

Pay: From $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $60,000