What are the responsibilities and job description for the IT HelpDesk position at Careers?
Compensation: $48,000 - $52,000 annual base pay
At American Financing, we're innovators with imagination. We do what it takes to help customers achieve their financial goals. And we stay ahead of the competition by challenging ourselves to become more efficient. We are one of the fastest-growing national mortgage lenders because we don't follow the status quo.
See what it's like to work for a national mortgage lender that truly values its employees. Wherever your passions lie, you can find rewarding work and new opportunities here.
- Casual work environment
- Family-owned, Customer-focused
- Denver Post Top Workplace
- Top 50 Family-Owned Business
- Best of Colorado Business
- Inc. 5000 Fastest-growing Private Company
JOB SUMMARY
The Tech Support/Help Desk candidate will provide support to internal employees by troubleshooting incidents and supporting various requests. This is a vital role to the organization and the ideal candidate demonstrates effective and clear communication skills.
WHAT YOU WILL BRING
- 2 years of prior experience as a Tech Support/Help Desk associate
- Proficiency in PC operating systems, software, hardware, system administration
- Basic LAN knowledge, Networking skills and VOIP Phone knowledge a plus
- Proficient in documenting steps taken towards providing client solutions
- Excellent written and verbal communication skills
- Willingness to learn and work as a team
- High School diploma/GED required
DUTIES AND RESPONSIBILITIES
- Provide support to clients by helping identify and solve various issues
- Communicate effectively to guide clients through the steps necessary to correct issues
- Set up and move user workstations, laptops, printers and provide software updates to computers in the network
- Troubleshoot skills for hardware issues and the ability to replace hardware on malfunctioning computers/servers
- Willingness to help in various facilities tasks when needed
- Ability to take initiative and problem solve with minimal direction/supervision
- Ability to work well in fast paced, high volume environment
- Local Candidates as this role will need to be onsite.
Compensation: $48K-$52K annual base pay
WHAT WE BRING
- Medical, Dental, Vision, 401k
- Paid time off and sick days
- Paid holidays
- Long-term paid disability
- Paid maternity and bonding leave
- Full desk equipment provided
American Financing Corporation (AFC) is an Equal Opportunity Employer. AFC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis protected by law. All employment is decided on the basis of qualifications, merit and business need.