Demo

VDOT Dynamics Developer - Customer Service

Careers Integrated Resources Inc
Richmond, VA Contractor
POSTED ON 4/11/2026 CLOSED ON 4/28/2026

What are the responsibilities and job description for the VDOT Dynamics Developer - Customer Service position at Careers Integrated Resources Inc?

Job Title: Senior Dynamics 365 Developer
Location: Richmond, VA
(Onsite)
Duration: 3 Months
Interview: Both Web Cam and In Person Interview

Onsite Note: The first couple of months we need them 3 days a week in office, after that once day a month.


Client is seeking a Senior Dynamics 365 Developer. The ideal candidate will be skilled and experienced in Microsofts Power Platform, to include Dynamics 365, PowerApps, Power Automate, Power Pages, Dataverse.

Responsibilities:
  • Expertise in Dynamics 365 Customer Engagement Dynamics 365 Customer Service module.
  • Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.
  • Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.
  • Design, develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#.
  • Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes.
  • Strong knowledge of Microsofts licensing model for Dynamics 365 and Power Platform.
  • Adhere to best practices when implementing business solutions and define/refine a governance approach for the platforms use at Client.
  • Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.
  • Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs.
  • Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.
  • Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.
  • Contribute to improving our processes and policies within the Business Enablement Services program.
  • Preferred Experience with Devops in Power Platform (Power Pipelines/ALM Accelerator)
  • Other duties as assigned.

Professional Experience:
  • Strong organizational and interpersonal skills.
  • Logical, clear and concise written and verbal communication skills.
  • Ability to work seamlessly within a team as well as manage individual tasks.
  • Ability to react quickly to a fast paced, rapidly changing environment.
  • Rely on experience and judgment to plan and accomplish goals.
  • Independently perform a variety of complicated tasks.
  • Work with a team of Developers and System Engineers.
  • Communicate clearly and effectively, both speaking and in writing.
  • Review & refine existing processes to better align with agency/group priorities.
  • Review the existing procedures and propose, execute, and/or direct necessary changes.
  • Participate in on-call duties as necessary.
  • Be able to workfrom-home and still provide expected level of support.
  • Be available to support after hours work as needed.

Skill:
  • Experience as a D365 Technical Lead Required 5 Years
  • Experience with creating and managing of solution using Dynamics 365 Customer Service. Required 8 Years
  • Experience with customization and implementation of Forms, Views, Plug-Ins, Workflows and BPFs in D365 Required 8 Years
  • Custom development experience using .Net, JavaScript and C# Required 5 Years
  • Experience with Power Platform and Dataverse Required 3 Years
  • Experience with using standard & premium connectors with PowerApps and Power Automate Required 3 Years
  • Experience with DevOps in Power Platform/D365 Environments Desired 2 Years
  • Experience with Data Integrations and Migrations using ADF & SSIS Packages Desired 5 Years

Hourly Wage Estimation for VDOT Dynamics Developer - Customer Service in Richmond, VA
$67.00 to $81.00
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