Senior Health Systems Training

Job Title: Senior Health Systems Training
Location: Grand Rapids, MI (Hybrid)
Duration: 12 months (Possibilities of Extension)

Job Description:
Responsible for analyzing customer training needs, developing and organizing the training service, and providing training on assigned applications. Required to master assigned applications and related workflows, to develop audience-specific training infrastructure including traditional and computer-based curriculum materials, to organize the registration and certification processes, and to conduct classroom and one-on-one training. Works closely with project managers and key customer leaders to ensure that the training program is appropriately structured, to satisfy a broad range of training audience requirements, including physicians. Competent to work in most phases of health systems training but may require guidance in others. Regularly provides guidance to less-experienced Health Systems Training Specialists. Is able to complete all tasks independently.
 
Essential Functions:

• Exhibits a high level of EHR expertise. This includes having an advanced understanding of: multiple Epic applications, complex careflows across multiple applications, basic reports for assigned applications, patient movement across multiple applications within the system, and Signal tracking. Is able to troubleshoot complex and multidisciplinary issues.
• Oversees the training program for their assigned application. This includes developing and maintaining curricula for assigned applications, participating in project teams to understand and implement the Product of work, building and testing Epic training environment build, providing classroom and virtual training for internal and external end users, and developing and supporting system-level Super User program. Will complete training tasks based on a basic understanding of adult learning principles.
• Provides ongoing support for end users. This includes providing at-the-elbow/onsite support for system-level issues, rounding in-person with end users and using the information Producted during rounding to update curricula, providing on-site support for go-lives. This support may require occasional weekends, daytime, and overnight shifts. Travel may be required.
• Is able to effectively communicate with a variety of end users across the organization; acting as a liaison between clinical staff, operational leaders, coworkers, informatics, and analysts. This is done by establishing relationships with those group, working collaboratively to develop training and implement new training initiatives, creating a climate of effective collaboration and cooperation among a variety of disciplines and roles, and embracing the corporate mission, vision, values, strategy, and culture.
• Helps to identify the need for change management and assists in facilitating the change management process.
• Encourages critical thinking and professional/personal growth, providing mentoring to less experienced Health Training Specialists. Mentors super users.
• Understands both the current and future states of the educational process. Able to identify gaps and opportunities in current training curricula. Integrates clinical observations, education expertise, research and end user feedback to develop training based on evidence-based best practice. Persues better ways to do things based on observations. Promotes the exchange and implementation of new ideas. Learns from setbacks and drives to the next solution. Communicates a compelling picture for innovation and is an early adopter of new ideas and technology.

• Required Bachelor's Degree or equivalent

• Preferred Master's Degree or equivalent
• 5 years of relevant experience Analyzing customer training needs, developing and organizing training services and providing training Required
• 5 years of relevant experience Background in health care, education, or information systems Preferred
• CRT-EPIC Credentialed Trainer - UNKNOWN Unknown 1 Year required