What are the responsibilities and job description for the PSC Greeter position at Careers Integrated Resources Inc?
Job Title: PSC Greeter
Job Location: Rockville Centre, NY
Job Duration: 3 months
Shift: Monday to Friday, 6:30 AM to 1:30 PM; Saturday, 7:00 AM to 11:30 AM.
Pay Rate: $20/hr. on W2
Job Summary:
The PSC Front Office Representative is responsible for managing all front office duties at the Patient Service Center. This includes customer service, patient check-in support, data entry, insurance billing and payments, problem resolution, and ensuring compliance with HIPAA regulations. The role may require supporting multiple locations and assisting during high-volume periods.
Responsibilities:
- Greet and assist patients in a courteous and professional manner.
- Assist patients with kiosk sign-in and ensure accuracy.
- Handle customer inquiries and provide timely assistance.
- Contact clients to obtain necessary patient orders.
- Perform clerical duties such as filing, faxing, mailing, and data entry.
- Answer telephone calls professionally, stating the company name, self-identification, and offering assistance.
- Follow established procedures for reporting customer complaints.
- Ensure compliance with HIPAA regulations and company policies.
- Read, understand, and follow departmental manuals, including Procedure, Safety, Compliance, Quality Assurance, and Employee Handbook.
- Assist with stocking and ordering office supplies.
- Complete all required training.
- Support special projects and perform additional duties as assigned.
- Demonstrate organizational values and maintain professionalism.
- Adhere to attendance and punctuality guidelines.
Required Experience: Minimum one year of customer service experience.
Preferred Experience: Experience in data entry, keyboarding, and basic computer operations.
Skills and Competencies:
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks in a high-volume environment.
- Good organizational and problem-solving skills.
- Ability to make decisions based on established procedures.
- Flexibility to work weekends, holidays, and overtime as required.
Education: High School Diploma or equivalent is required.
Physical Requirements:
- Ability to sit or stand for extended periods.
- Ability to lift up to 25 pounds and carry up to 15 pounds.
- Frequent walking, bending, reaching, and twisting.
- Strong attention to detail and visual focus.
Salary : $20