Phlebotomist II - Float

The Patient Services Representative II (PSR II) is responsible for delivering high-quality patient care through professional blood specimen collection and processing. This role serves as the primary point of contact for patients and ensures accuracy, safety, confidentiality, and a positive patient experience. The PSR II performs clinical and forensic specimen collection while following established procedures and may work in a patient service center, physician office, or other assigned locations based on business needs.

• Perform venipuncture, capillary, clinical, and forensic specimen collection accurately and safely

• Prepare, label, and process specimens according to established protocols

• Verify patient identity, demographics, and initials; obtain patient signature post-venipuncture

• Ensure specimen labeling accuracy in the presence of the patient

• Maintain accurate records, documentation, and data entry

• Explain procedures clearly to patients and establish trust and confidence

• Maintain a clean, safe, and professional work environment

• Follow all confidentiality, HIPAA, and patient information accuracy standards

• Demonstrate leadership behaviors and commitment to process excellence

• Promote a positive company image to patients, clients, coworkers, and the public

• Perform daily responsibilities accurately and on time under supervisor direction

• Strong phlebotomy skills, including pediatric and geriatric collections

• Ability to produce high-quality, error-free work in a fast-paced environment

• Ability to work independently with minimal supervision

• Strong organizational and multitasking skills

• Excellent customer service and communication skills

• Ability to exercise sound judgment and follow established procedures

• Adaptability to change and evolving business needs

• Basic computer, keyboarding, and data entry skills

• Flexible availability required, including weekends, holidays, on-call, and overtime

• Travel required to multiple locations with minimal notice

• Training locations may vary based on trainer availability

• High school diploma or equivalent (REQUIRED)

• Medical Assistant or Paramedic training (PREFERRED)

• Phlebotomy certification (PREFERRED; REQUIRED in California, Nevada, and Washington)

• 1–3 years of phlebotomy experience (REQUIRED), including pediatric, geriatric, and capillary collections

• 2 years of experience in a Patient Service Center environment (PREFERRED)

• Customer service experience in a retail or service environment (STRONGLY PREFERRED)

• Previous keyboarding and data entry experience