Phlebotomist I

The Patient Services Representative (PSR) serves as the primary point of contact for patients and represents the organization in a professional, compassionate, and trustworthy manner. This role is responsible for collecting high-quality blood and other clinical/forensic specimens, preparing samples for laboratory testing, and ensuring accuracy, safety, and confidentiality at all times. The PSR creates a positive patient experience while supporting life-defining health decisions.

• Perform venipuncture and specimen collection (clinical and forensic) following established policies and procedures

• Accurately label specimens in the presence of the patient and obtain patient initials/signature post-collection

• Verify patient identity and demographic information prior to specimen collection

• Prepare, process, and package specimens for laboratory testing

• Maintain accurate records, documentation, and required logs

• Provide clear explanations of procedures to patients and address questions professionally

• Maintain a safe, clean, and professional work environment

• Demonstrate leadership behaviors, process excellence, and attention to detail

• Protect patient confidentiality and ensure data accuracy

• Promote a positive company image to patients, clients, employees, and the public

• Perform daily duties accurately and on time under the direction of an area supervisor

• Work in various settings including patient service centers, physician offices, and other assigned locations

• May be assigned to multiple locations based on business needs

• Flexible schedule required, including weekends, holidays, overtime, and on-call shifts

• Must be available to work full scheduled shifts and arrive on time

• Training locations may vary depending on trainer availability

• Minimum of 2–3 years of phlebotomy or patient service experience

• Proven expertise in venipuncture, including pediatric and geriatric patients

• Ability to work independently with minimal supervision

• Strong attention to detail in a fast-paced, high-volume environment

• Excellent customer service and communication skills

• Ability to manage multiple priorities effectively

• Demonstrated sound judgment and decision-making within established procedures

• Commitment to company policies, dress code, safety standards, and guiding principles

• Reliable personal transportation is required (public transportation, Uber, or rideshare services are not considered reliable)

• Valid driver’s license and clean driving record if applicable

• Must be dependable, punctual, and able to stay for the entire scheduled shift

• Excessive absenteeism or tardiness will result in termination

• Superior customer focus

• Professional communication with patients, peers, and supervisors

• Adaptability and openness to change

• Knowledge of laboratory operations and business practices

• Accuracy, confidentiality, and compliance-driven performance