What are the responsibilities and job description for the Global Security Operations Center Analyst position at Careers Integrated Resources Inc?
Pay Range: $30-$35/hr.
Job Description: Onsite
Possible temp to hire for right individual, and if budget allows.
**3rd shift, Sunday -through Thursday, from 12:00am-8:00am. ET, with an ability to work additional days/hours as business requires.
***Candidates must have threat intelligence experience, identifying, acting, proactive defense and risk mitigation, strategic decision making, etc.
Position and duties relate to the physical safety of people.
Calm demeanor is crucial to this position; someone who can multitask and communicates effectively.
About the Role
The Global Security Operations Center (GSOC) Operator role is part of a 24/7 security team that analyzes and reports on risks to the company including natural disasters, terror attacks, civil unrest, workplace violence, facility intrusion, and other risks. The GSOC directly supports the Global Security & Resiliency team and other business units.
Shift Requirements
**3rd shift, Sunday - Thursdays from 12:00am-8:00am., with an ability to work additional days/hours as business requires.
About role:
In this role, you will monitor surveillance and alarm systems, operate 24/7 emergency phone lines and triage calls from site contacts and business travelers, and support on-site security officers in responding to incidents. You will utilize software and social media programs to recognize incidents that may place the companys sites, employees, travelers, brand, or ability to make a profit at risk, analyze the potential impact to the business, and escalate appropriately. Must have risk analysis experience!
Your Responsibilities Include
With a focus on customer service, serve as the initial point of contact for employees, contingent workers, and visitors for security related topics
Review, analyze and escalate open-source intelligence and subscription-based intelligence to help mitigate and report global threats to company property, employees, and stakeholders.
Respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, facilities, police, fire, and EMS personnel as required.
Receive, evaluate, and disseminate incoming information and reports from security personnel, employees, contingent workers, suppliers, reporting parties, and local agencies
Complete risk and intelligence driven reports to Global Security & Resiliency and other stakeholders
Monitor and professionally communicate using varying forms of communication, including email, chat, phones, two-way radios, and/or in person contact.
Receive calls for help/assistance from employees worldwide and respond appropriately
Monitor health of all Global Security platforms and applications; triage incoming work orders; and work with internal and external partners to assist with troubleshooting.
Monitor access control and CCTV systems for alarms and coordinate appropriate response
Draft and send emergency mass notifications and other crisis communications
Quality Systems Duties and Responsibilities:
Build Quality into all aspects of their work by maintaining compliance to all quality requirements.
Required Qualifications:
Must have HS diploma
Bachelors degree preferred and or equivalent related work experience.
3 years experience in security, law enforcement, military, or related field, with customer service experience.
candidates must have proven threat intelligence experience, identifying, acting, proactive defense and risk mitigation, strategic decision making, etc.
Strong analytical and problem-solving skills.
Excellent communication and customer service skills.
Ability to stay calm during stressful situations.
Knowledge of Microsoft Office suite software programs.
Preferred Qualifications
Previous experience working in a GSOC or control room environment
Familiar with Windows-based GSOC Critical Event Management Software, Mass Notification
Systems, Travel Tracker, Social Media Monitoring, and Service Now.
Knowledge of and experience with physical security applications to include access control and alarm monitoring systems, CCTV, incident reporting, incident management software
Job Description: Onsite
Possible temp to hire for right individual, and if budget allows.
**3rd shift, Sunday -through Thursday, from 12:00am-8:00am. ET, with an ability to work additional days/hours as business requires.
***Candidates must have threat intelligence experience, identifying, acting, proactive defense and risk mitigation, strategic decision making, etc.
Position and duties relate to the physical safety of people.
Calm demeanor is crucial to this position; someone who can multitask and communicates effectively.
About the Role
The Global Security Operations Center (GSOC) Operator role is part of a 24/7 security team that analyzes and reports on risks to the company including natural disasters, terror attacks, civil unrest, workplace violence, facility intrusion, and other risks. The GSOC directly supports the Global Security & Resiliency team and other business units.
Shift Requirements
**3rd shift, Sunday - Thursdays from 12:00am-8:00am., with an ability to work additional days/hours as business requires.
About role:
In this role, you will monitor surveillance and alarm systems, operate 24/7 emergency phone lines and triage calls from site contacts and business travelers, and support on-site security officers in responding to incidents. You will utilize software and social media programs to recognize incidents that may place the companys sites, employees, travelers, brand, or ability to make a profit at risk, analyze the potential impact to the business, and escalate appropriately. Must have risk analysis experience!
Your Responsibilities Include
With a focus on customer service, serve as the initial point of contact for employees, contingent workers, and visitors for security related topics
Review, analyze and escalate open-source intelligence and subscription-based intelligence to help mitigate and report global threats to company property, employees, and stakeholders.
Respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, facilities, police, fire, and EMS personnel as required.
Receive, evaluate, and disseminate incoming information and reports from security personnel, employees, contingent workers, suppliers, reporting parties, and local agencies
Complete risk and intelligence driven reports to Global Security & Resiliency and other stakeholders
Monitor and professionally communicate using varying forms of communication, including email, chat, phones, two-way radios, and/or in person contact.
Receive calls for help/assistance from employees worldwide and respond appropriately
Monitor health of all Global Security platforms and applications; triage incoming work orders; and work with internal and external partners to assist with troubleshooting.
Monitor access control and CCTV systems for alarms and coordinate appropriate response
Draft and send emergency mass notifications and other crisis communications
Quality Systems Duties and Responsibilities:
Build Quality into all aspects of their work by maintaining compliance to all quality requirements.
Required Qualifications:
Must have HS diploma
Bachelors degree preferred and or equivalent related work experience.
3 years experience in security, law enforcement, military, or related field, with customer service experience.
candidates must have proven threat intelligence experience, identifying, acting, proactive defense and risk mitigation, strategic decision making, etc.
Strong analytical and problem-solving skills.
Excellent communication and customer service skills.
Ability to stay calm during stressful situations.
Knowledge of Microsoft Office suite software programs.
Preferred Qualifications
Previous experience working in a GSOC or control room environment
Familiar with Windows-based GSOC Critical Event Management Software, Mass Notification
Systems, Travel Tracker, Social Media Monitoring, and Service Now.
Knowledge of and experience with physical security applications to include access control and alarm monitoring systems, CCTV, incident reporting, incident management software
Salary : $30 - $35