Customer Care Representative I

Job Title: Customer Care Representative I
Job Duration:  3 months (possible extension)  
Job Location: Lenexa, KS 66219
Shift:  Monday - Friday 7:00 am - 3:30 pm central time
 
Job Description
 
Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine
complexity, while utilizing multiple customer communication channels, which may include voice, mail,
email, chat, AI related inquiries, etc.
Duties and Responsibilities:

• Supports assigned client group(s) performing routine complexity health related customer
  excellence activities.
• Typically makes routine outbound, health related customer calls following set scripts,
  procedures.
• Maintains complete customer/patient confidentiality for all health, personal and other
  customer information.
• Provides professional, respectful, customer excellence. Demonstrates caring and empathy
  when delivering sensitive health information.
• Effectively respond to all customer inquiries received by various digital methods including
  telephone, fax, email chat regarding reporting of patient results, inquiries of tests and
  services, concerns of service failures and other duties needed to provide superior service.
• Supports all client group(s) based on business needs.

 
Requirements
 

• 1-year related customer service excellence experience.
  Health care and laboratory related experience.
  Experience delivering customer service excellence and achieving productivity/accuracy/quality standards.
• Consistent exceptional customer service, accuracy and quality focus required.
• High school diploma or equivalent.

 
Skills

• Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.
• Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.