Business Solutions Specialist level 2

Job title: - Business Solutions Specialist level 2
Location: - Tampa, FL 33607
Duration: - 6 Months (Possible for Extension / Temp To Permanent)

Shift: M-F 8-5 w/ rotation of 7am & 6pm

Client Expectation:

• Education: Required – associate’s degree in business management or related field
• Experience: Required – Min of 2 yrs direct work experience performing the Duties & Responsibilities of this position supporting customer service operational use of technology solutions.

• Project manager/ coordinator experience with demonstrated requirements gathering and UAT test case creation. Strong SDLC delivery experience.
• Experienced delivery in a fast-paced environment with multiple stakeholders, assignments and priorities
• Production support and Service Now preferred
• Sap preferred
• Smartsheet preferred

• SAP & Billing functions
• Software- Agile/Waterfall
• Forecasting

CE BUSINESS SOLUTIONS SPECIALIST II
Proficient at incident triage activities, test plan preparation and test activity support as well as driving incident resolution and completion. Similarly, proficient at request life cycle management. This position performs under general supervision, but responsible for prioritization of incident and request related efforts. This position will receive mentoring from the Manager and more senior level Solutions Specialists.
PRIMARY DUTIES AND RESPONSIBILITIES

• Conduct incident and request assessment and prioritization and liaise with business areas and technology support teams for resolution. Ensure Service One incidents and requests are reviewed, updated and closed. Support business area ownership of issue resolution through input to diagnostic and resolution processes. (20%)
• Participate in development and review of solution requirements and development of user test strategies, and support testing and delivery of enhancements. Develop, maintain and review documentation including process flows, interfaces, test plans and results. (20%)
• Develop business and system knowledge relating to assigned functional areas and demonstrate understanding of the solution and relationships across functional modules and the CRB eco-system integration through participation in impact assessment of modifications and upgrades. (20%)
• Participate in regular review with the business of strategy around the CRB solution related initiatives to prioritize delivery and obtain input and guidance on solution roadmaps and strategies. (15%)
• Spend time with business partners to support their understanding and use of the processes as defined and evaluate efficiency and success of outcomes to identify opportunities for improvement. And develop an understanding of the business operations, policies and regulatory guidelines affecting them. (15%)
• Develop an understanding of the business and technical master data models and data governance reporting. (10%)

QUALIFICATIONS
Education

• Required: Associate’s degree in Business Management or related field (i.e. Accounting, Communications, Mathematics, Computer Information Systems, Engineering, etc.) from an accredited institution.
• Preferred: Bachelor’s degree in Business Management or related field (i.e. Accounting, Communications, Mathematics, Computer Information Systems, Engineering, etc.) from an accredited institution.

Experience

• Required: Minimum of two (2) years direct work experience performing the Duties & Responsibilities of this position supporting customer service operational use of technology solutions.
• Preferred: One (1) year of experience supporting SAP’s CRMB/IS-U solution in one of the respective functions (customer service, billing and rates, finance and credit or device management).
• Knowledge/Skills/Abilities (KSA)
• Required: Conceptual knowledge of defined business processes. Verbal, written, organizational, analytical, presentation and interpersonal skills with the capacity to interact with team members. Ability to work in a collaborative team environment on fast-paced dynamic projects. Demonstrated ability and competency for continual knowledge development. Knowledge of MS Office Suite.