Access Coordinator

Job Summary:

• This position serves as the single point of contact for patients and their families and must strive to meet the benchmark of "one call does it all."
• Responsibilities include: fielding phone calls and in person patient scheduling requests, monitoring and processing all online requests from patients/families, follow up appointments, second opinions, and tracking internal and external referral sources.
• Must be able to handle complex scheduling with multiple providers located at Philadelphia campus and/or community Specialty Care locations.
• Required to assist patient/family with obtaining all clinical information and records needed for initial visit and diagnostic work up prior to initial visit.
• Must be proficient in EPIC and enter accurate patient demographics, including verification of insurance coverages for patient.
• This position will also provide cross coverage for other access coordinators within department when needed.

Essential Functions:

• Answer referral calls from physicians and families, respond to orders and in person scheduling requests.
• Completes intake interview with family or referring physician to gather required information regarding patient demographics and insurances.
• Coordinates with all appropriate resources to schedule appointments, procedures, and coordination of complex care.
• Inform referring physician and/or family about next steps and what is required for visit to Client.
• Coordinates appointment scheduling with access schedulers as needed based on department scheduling guidelines.
• Demonstrates and delivers excellent customer service to all (providers, hospital staff, families, and patients).
• Other tasks as required by Supervisor and/or Manager.

Education and Experience:

• Required: High School Diploma / GED.
• Preferred: Bachelor’s degree.
• Required: At least five (5) years working in a healthcare environment, complex scheduling experience.
• Preferred: At least five (5) years related experience in a healthcare setting; Experience with database maintenance.
• Required: At least three (3) years scheduling experience.
• Experience with complex scheduling.
• Level 3 worker.

Languages:

• English( Speak, Read, Write ).

Knowledge, Skills and Abilities:

• Excellent telephone and written communication skills.
• Proficiency in computer skills; preferred Epic knowledge.
• High level of interpersonal skills.
• Ability to diffuse high stress situations and conflict resolution.
• Requires high commitment to customer service.
• Excellent knowledge of insurance verification/ authorization processes.