What are the responsibilities and job description for the Retail Shift Lead position at Careers at Pressed?
Job Purpose
The Shift Lead is more than a team member—they are the guides on our guests’ wellness journeys. They lead by example, creating vibrant in-store experiences, driving results through confident selling, and fostering a community of warmth, care, and connection. Whether they’repreparing a Freeze, sampling juices, or mentoring a new team member, you bring our mission to life with every shift.
Essential Functions
Guest Experience & Sales
- Deliver an exceptional, friendly guest experience(warm welcome, and gracious goodbyes).
- Engage guests with product sampling and passionate storytelling about our ingredients and benefits.
- Drive sales by actively recommending products and enrolling new members in our loyalty programs.
- Role model elevated service and teamwork to exceed sales goals.
- Follow Mystery Shop guidelines to ensure your store reaches 100%.
Team Support
- Support and guidefellowteam members throughout the shift.
- Help onboard and train new team members by modeling Pressed standards.
- Modela safe, inclusive, and respectful environment for all.
Daily Store Operations
- Prepare, serve, and package products—includingwellness bowls, Freeze, and juiceorders.
- Fulfill in-store and third-party delivery orders.
- Maintain store cleanliness and organization, including storage areas andin-store restrooms.
- Cut fruit, clean equipment, and uphold food safety standards.
- Open and close the store as scheduled and complete daily checklists (Zenput, etc.).
Inventory & Admin
- Assistwith inventory organization and restocking.
- Share guest feedback and operational insights with the General Manager.
- Ensure compliance with all company policies and procedures.
Qualifications
- Passionfor health, wellness, and creating exceptional guest experiences.
- Experience in food service, hospitality, or retail (preferred).
- Strong communicationskills with a guest-first mindset.
- Team-oriented with the ability to lead by example.
- Ability to work in a fast-paced food and beverage, retail environment.
- Ability to stand, walk, bend, stoop, and reach throughout shift.
- Ability to lift and carry up to 50 lbs.
- Must be able to work flexible schedules including nights, weekends, and holidays.
- Must be legally authorized to work in the U.S. without restriction.