What are the responsibilities and job description for the IT Service Desk Analyst position at Careerbuilder-US?
POSITION OVERVIEW :
The IT Service Desk Analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service issues and service requests and working to either restore service as quickly as possible, or alerting and / or escalating them to the appropriate specialist support groups. The position requires technical troubleshooting abilities and excellent customer service skills.
