What are the responsibilities and job description for the Senior Director of Intake position at Career1Source - Executive Recruiting?
We have been asked to help a great, multi-state, behavioral health client of ours fill a Senior Director of Intake & Admissions position. The successful candidate will own the intake experience from first call to first day of care — leading a national team, scaling best-in-class systems, and ensuring every family’s journey starts with confidence, empathy, and speed.
What You’ll Do
- Lead & Scale: Set the strategy, structure, and performance standards for a growing intake operation serving families across multiple states.
- Optimize Access: Design and continuously improve the intake process — from inquiries and benefit verification to scheduling and service start.
- Empower Teams: Develop and coach a high-performing team of Intake Managers, Supervisors, and Advocates while driving accountability through clear KPIs and data.
- Leverage Technology: Implement and optimize tools like Salesforce, Talkdesk, and Power BI to improve visibility, automation, and reporting.
- Drive Insights: Analyze funnel metrics to remove bottlenecks, forecast demand, and inform leadership strategy.
- Champion the Family Experience: Build a culture that combines efficiency with empathy — ensuring every interaction reflects our mission and values.
What You Bring
- 8 years in healthcare intake, admissions, or patient access (5 in leadership).
- Experience scaling teams and systems in a high-growth, multi-site healthcare environment.
- Strong fluency in data, analytics, and operational KPIs.
- Hands-on expertise with CRM/call-center platforms (Salesforce, Talkdesk, Power BI).
- A collaborative, tech-forward mindset and a genuine passion for improving access to care.
Why This Role Matters
This is more than operations – it’s impact. You’ll shape how thousands of families experience their very first step toward better outcomes. If you’re ready to lead with both heart and rigor, we’d love to meet you.
*Candidates must be eligible to work in the US as well as meet the qualifications listed above in order to be considered for the Senior Director of Intake job.