Medical Scheduler

Job Summary

We are seeking a detail-oriented and organized Medical Scheduler to join our healthcare team. This role is responsible for managing patient scheduling, coordinating provider calendars, verifying insurance, and ensuring timely and efficient appointment flow. The ideal candidate will have strong communication skills, experience with electronic health records, and a commitment to excellent patient service.

Key Responsibilities

• Schedule, reschedule, and cancel patient appointments based on provider availability and clinic guidelines.

• Confirm appointments and conduct pre-visit screenings by phone, email, or patient portals.

• Coordinate referrals, authorizations, and procedure scheduling (labs, imaging, surgeries, etc.).

• Verify insurance eligibility, coverage, and authorization requirements prior to appointments.

• Maintain accurate documentation in electronic medical records (EMR) and scheduling systems.

• Communicate professionally with patients, providers, and staff to resolve conflicts or scheduling challenges.

• Follow HIPAA guidelines to maintain patient confidentiality.

• Monitor appointment waitlists and adjust schedules as needed for urgent or high-priority cases.

• Support front desk and call center operations when necessary.

Qualifications

• Education: High school diploma or equivalent required; associate’s degree preferred.

• Experience:

  • 1–2 years of experience in medical scheduling, front office, or healthcare administration.

  • Familiarity with EMR systems (e.g., Epic, Athena, eClinicalWorks).