What are the responsibilities and job description for the Medical Front Desk position at Career Strategies?
Key responsibilities:
Required skills:
- Patient interaction:
- Greet patients warmly and professionally, both in person and over the phone.
- Verify patient information and update patient records accurately.
- Collect co-pays and process payments.
- Answer patient questions and address concerns.
- Schedule appointments based on doctor availability.
- Remind patients of upcoming appointments through phone calls or text messages.
- Administrative tasks:
- Manage incoming phone calls, directing them to the appropriate staff member.
- Check and respond to emails and faxes
- Maintain patient files and medical records electronically and physically.
- Prepare patient charts for appointments.
- Process insurance verifications and pre-authorizations
- Coordinate with insurance companies and referring physicians
- Office operations:
- Maintain a clean and organized reception area
- Ensure office supplies are stocked
- Adhere to HIPAA regulations regarding patient confidentiality
- Follow established office policies and procedures
Required skills:
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Proficiency with medical office software and electronic health records (EHR) systems
- Knowledge of medical terminology
- Ability to multitask and prioritize tasks effectively
- Customer service focus