What are the responsibilities and job description for the Tour Receptionist Desk - Sales Support position at Career Site Brand?
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
The Sales Support Associate (Receptionist/Front Desk) is to ensure that the Resort Tour Reception, Gifting, Kids Club, Sales F&B and Sales Receptionist job functions are performed in a professional and organized manner while providing a quality experience for our guests.
ESSENTIAL DUTIES AND TASKS:
- Performs all elements of the check-in and departure process for the designated sales and marketing department.
- Achieves personal and departmental written objectives by the Manager of Sales & Marketing Services
- Ensures check-in accuracy by verifying marketing qualifications for proper tour assignments
- Prepare and distribute all departmental reporting upon management’s approval
- Executes the gifting process for the designated sales and marketing areas
QUALIFICATIONS:
- Excellent computer and telephone skills.
- Proficient in use of Internet, MS Word, PowerPoint and Excel.
- Strong commitment and execution of customer service skills.
- Able to priorities, organize and delegate assignment with ease.
- Strong work ethic.
- Excellent verbal and written communication skills are essential for success.
- Possess well-developed judgment, interpersonal and communication skills.
- Attention to details and analytical as well as creative approach to tasks.
- Participates in proactive team efforts to achieve departmental and company goals.
- Carries out any reasonable request by management
BENEFITS & REPUTATION:
- Outstanding & Fun Company Culture
- Weekly, Hourly Pay
- Paid (ARDA award winning) Training
- Benefits at 90 days – Medical, Dental, Prescription, Vision & Even Elective Benefits Such As Life, Disability, Accident, Pet, & More
- Health Savings & Flexible Spending Accounts
- PTO (And Even Volunteer PTO!)
- Employee Assistance Program (EAP) – Counseling Sessions Include Family, Finances, & Legal Advice (6 Sessions Per Issue, Per Year)
- 401K Match - 100% Up To 4% Of Income
- ClubGO - Points To Use For A Free Resort Stay Each Year
- IHG Travel Discounts – 18 Brands – Thousands of Properties Worldwide - $39-$99/Night
- Holiday Inn Club Vacation Accommodation Discount – Up To 50% Off Regular Rates
- Discounted & Free Golf, As Well As Discounts At Resort Restaurants & Retail Stores
- HICV Perkspot.com (Discounts on Everything Between Auto Insurance, Apparel, Wellness, Pets, Travel, Gifts, Electronics, etc.)
- Growth Opportunities
- Internal Promotions & Transfers
- Tuition Assistance
- Academy of Learning & Development Online, including Language Courses
- Expansions Leadership Training/Mentorship Program
- Orange at Heart Appreciation & Reward Program
- Employment Milestone & Service Awards
- A rating with BBB
- Annual Charity Support for Multiple Charities Such As "Give Kids the World", "Toys For Tots At Christmas", & More
Salary : $39 - $99