What are the responsibilities and job description for the Front Desk Supervisor-Holiday Hills Resort position at Career Site Brand?
The Front Desk Supervisor will assist in leading the team by creating a warm, inviting, and memorable experience for our owners and guests. This individual will participate in the hiring, training, evaluation, and supervision of all personnel. Additional responsibilities include ongoing training, coaching, and counseling. This individual will ensure the staff’s commitment to maintaining service expectations through observation, communication, and recognition.
COMPANY BENEFITS
- Excellent Company Culture
- Comprehensive Benefits: Medical, Dental, Vision & Prescription
- EAP - Employee Assistance Program
- 401K with Company Match
- EAP-Employee Assistance program
- Plenty of PTO
- Heavily Discounted Hospitality Stays & the Company Perks Website
- Tuition Assistance
- Growth Opportunities & Stability
Shift Requirements: Open availability is required, including weekends and holidays.
ESSENTIAL DUTIES AND TASKS
- Assist Front Desk Manager in assuring Front Desk business transactions (check-ins/out, etc.) are completed in accordance with company standards.
- Assist in leading the front desk team toward providing an exceptional and memorable vacation experience for all guests, including coaching, ongoing training, and counseling.
- Assist the Guest Services Manager in the creation and implementation of action plans to increase departmental scores.
- Assist the Guest Services Manager in producing certain management reports on a weekly or monthly basis.
- Other projects as assigned by the General Manager, Senior Guest Services Manager, or Guest Services Manager.
SUPERVISORY RESPONSIBILITIES
- Observe and provide direct constructive feedback to employees. Displays unique problem-solving to obtain a positive outcome in adverse guest and employee situations. Effectively communicate within the Front Office and to its partners, Maintenance, Housekeeping, Activities, etc.
- Along with the Guest Services Manager, the Guest Services Supervisor will create and implement goals and plans to develop the staff to exceed guest and owner expectations.
- Responsible for assisting in training all new team members and certifying them in processes.
EDUCATION and/or EXPERIENCE
- High school diploma or GED
- Preferred 2 years of experience in a supervisory role
- Previous experience in a Front Office, Reservations, or Customer Service is required
QUALIFICATIONS
- Must be proficient in working with Microsoft Office.
- Must have excellent guest and employee relations skills.
- Ideal candidates will have exceptional verbal and written communication skills.
- Demonstrates a sincere dedication to providing an unsurpassed level of ownership and guest satisfaction
- Demonstrates a professional business appearance and upbeat, pleasant personality
- Demonstrates a high degree of judgement and makes sound decisions
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
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