Employment Specialist (Case Manager)

Are you driven to make a difference in the lives of others?

Do you have a passion for helping people overcome challenges and unlock their potential? 

Career Path Services is looking for an Employment Specialist in Spokane to join our team as an ambassador of hope. From our offices within Spokane WorkSource, you’ll help clients feel comfortable and confident while delivering comprehensive coaching, employment training, job placement support, goal setting, and skill-building to navigate the complex task of moving out of poverty. Successful Employment Specialists are dedicated to providing personalized support to people and businesses in need by helping adults overcome barriers, build job readiness skills, and secure employment that leads to long-term career growth. You’ll manage a caseload, deliver individualized coaching and training, and connect participants with employers and community resources to help them succeed in the workplace. This role is a great fit for someone who is empathetic, resourceful, and skilled at guiding people through challenges with patience and respect. Strong organization, communication, and problem-solving abilities will help you thrive as you empower adults to achieve their employment goals. If this sounds like you, join us as we break the spirit of poverty through the dignity of work! 

This position will be full time and the work will be in-person in our offices at Spokane WorkSource. 

Career Path Services values the power of experience and perspective, and endeavors to build upon this vital strength. We are passionate about building and sustaining a working environment of belonging for all of our staff and customers. We believe every member on our team enriches our culture by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We are committed to attracting, recruiting, retaining and advancing an engaged team that is responsive to the needs of our diverse clients.

ABOUT THE JOB

The major responsibilities of this position include, but are not limited to:.

• Initial Engagement: Reach and invite customers to apply for services at quantities and qualities that lead to exceeding enrollment goals and produces program outcomes. Conduct employer and participant outreach and recruitment, orientation and eligibility determination, initial assessment, and service plan development.
• Individualized Career and Training Services: Responsible for supervising a caseload of participants by providing comprehensive caseload management, providing job readiness training, career coaching, job retention services, job skills training, and job placement.
• Program Completion and Transition Strategies: Ensure appropriate timelines and lengths of participation, helps the participant achieve their customer service plan including job placement, and transition planning.
• Data Entry: Conduct timely, accurate and complete data input for registrations and enrollments, status changes, exits/terminations and post exit MIS in the division’s operating system.
• Job Coaching: Provide initial and comprehensive services, interviewing, assessing customers to determine work readiness/employability, offering information about service/training options and community-based resources, engaging seekers into appropriate pathway services suited to their individual needs and/or facilitating hand off to one-on-one services provided by program staff.
• Referral Services: Works to reduce wait time, eliminate lines and connect job seekers to value added services as quickly as possible, tracks customer activity. 
• Networking & Communication: Develop, expand, and maintain working relationships with partners, employers, and fund sources that achieve desired outcomes by identifying needs, developing solutions, establishing goals, and executing plans. Timely, consistent, and professional communication is essential to the success of the program.

CORE COMPETENCIES: Technical Competencies and Skills

• Ability to work with Limited English Proficiency (LEP) job seekers.
• Follow highly detailed instructions, program regulations and guidelines.
• Ability to synthesize information from a variety of sources to draw conclusions and an ability to communicate information (verbally and in writing) in a respectful manner that ensures full comprehension for all parties.
• Exceptional data entry skills, ensure accurate and timely collection of data into appropriate MIS databases for adherence to policies and in accordance with established procedures and processes.
• Ability to develop excellent customer relationships and well as assess needs, meet standards for service and evaluate customer satisfaction.
• Exceptional communication and writing skills.
• Ability to adapt to business needs and work well under pressure.
• Ability to organize individual work tasks and outcomes and meet deadlines.
• Effective problem-solving and conflict resolution skills.
• Embrace of technology, good working knowledge of office machine technology, ability to learn new software.
• Ability to work remotely and engage customers from various virtual and tele platforms.
• Demonstrated commitment to valuing others and contributing to a welcoming working and learning environment.

EXPERIENCE/POSITION REQUIREMENTS

Required

• High School Diploma or GED
• Minimum one-year of experience working with workforce development, social services, job placement, job development, sales, job coaching, employment and training, or related field.
• Requires advanced level use of: Microsoft Word, Excel, PowerPoint, and Outlook; LinkedIn, and other business-related networking applications, as appropriate.
• Flexibility in working some evening and/or weekend hours.
• Must be able to work in a culturally diverse and fast-paced environment.
• Daily availability of personal vehicle or alternate method of transportation sufficient to meet the daily transportation requirements of the position is a condition of employment.

 Preferred

• A Bachelor’s Degree in: Business Administration, Human Resources, Social Work, Communication, Workforce Development, Psychology, or Sociology.  Appropriate work experience may be substituted for the education requirement. 
• Certified Workforce Development Professional (CWDP).
• Bilingual language skills
• Experience working with refugee and immigrant populations and/or lived experience as a member of a refugee or immigrant community.
• Demonstrated success working in a performance based system and one year experience working with employers, job placement, sales, workforce development, job coaching, employment and training. 
• Demonstrated success working with people from a variety of backgrounds which may include disabilities, criminal history, homeless, family violence, poverty etc.
• Experience in public speaking and presentations to a diverse community.  

BENEFITS

• Leading health care package, including medical with both F.S.A. and H.S.A. options, dental, and vision
• Basic Life and AD&D Insurance, Short Term Disability, and Long Term Disability Insurance
• Voluntary/supplemental group term life insurance, group AD&D insurance, hospital indemnity coverage, accident coverage, critical illness coverage, legal coverage, and identity theft coverage
• 403(b) Retirement Plan with a leading employer discretionary contribution
• Paid Vacation (accrue 12 hours/month), Sick (accrue 8 hours/month), Bereavement, Jury Duty and Military Leave
• 13 Paid Holidays, including a Floating Holiday and a Birthday Holiday
• Internet & Cell Phone Reimbursement Allowance and Personal Development Reimbursement Allowances
• Tuition Reimbursement program and a qualified employer for the Federal Loan Forgiveness Program

ABOUT CAREER PATH SERVICES

Career Path Services is a workforce development and employment training 501(c)3 nonprofit headquartered in Spokane, WA. As an organization, we pride ourselves in being a part of our community and truly enriching the community we work in. We value our diverse team-based environments while recognizing the creativity and initiative of individuals. Career Path Services is committed to honoring our employees' service to our mission and values by providing continuous training and development opportunities. We have been honored to be named a top 50 Best Nonprofits to Work For by the Nonprofit Times seven years in a row, and are more than proud of our employees who make this happen. Our amazing employees make us a great place to work because of their high character and competence. 

Career Path Services is an equal opportunity employer. Auxiliary aids and services are available upon request to persons of disability. TTY relay 1-800-833-6388. 

Career Path Services is an equal opportunity employer. Auxiliary aids and services are available upon request to persons of disability. TTY relay 1-800-833-6388. Career Path Services receives support and funding from federal grants. Read more about federal grant funding at www.careerpathservices.org/federalfunding. 

Empowering People. Enhancing Workforce. Enriching Communities.

Job: Employment Specialist

Primary Location: Spokane, WA

Salary: Salary range for job offer: $53,000-59,000 annually, DOE, plus benefits. Full annual salary range for lifetime of position: $53,000-78,000.

Recruitment Closing Date: TBD - The hiring authority reserves the right to make hiring decisions and/or close this posting at any time. Interested applicants are encouraged to apply early.