Order Processing Specialist (Packer/Puller)

Position Summary:

Under minimal supervision and working in a team-oriented environment, you will accurately pull and pack customer orders, ensuring each piece is handled with care and precision. This role is key to maintaining our high standards for order accuracy, inventory integrity, and customer satisfaction.

What You'll Do:

• Accurately pull and pack customer orders, verifying pattern name, piece type, size, reference, quantity, and quality.

• Follow all packing procedures, using appropriate materials to protect pieces and minimize breakage or damage.

• Scan and process orders in compliance with eTrack rules and procedures.

• Select the correct box type and size based on carrier requirements and order specifications.

• Clean and prepare pieces for packing, handling items that cannot be cleaned according to procedures.

• Identify and escalate problem orders and process damaged stock appropriately.

• Organize and maintain inventory by straightening and cleaning shelves while pulling.

• Accurately record time and production stats daily using Kronos.

• Support the team by assisting with other department tasks as needed.

Skills & Experience:

• Detail-oriented with strong focus on accuracy and quality.

• Basic computer and data entry skills; able to learn internal systems.

• Strong communication skills and ability to work well within a team environment.

• Ability to work independently under minimal supervision.

• Commitment to safety, following all safety regulations and procedures.

• Physical ability to stand, walk, bend, and climb throughout the shift.

• Ability to lift and carry up to 15 pounds regularly, and up to 25 pounds occasionally.

• Ability to safely push, pull, and maneuver carts and ladders.

• Flexibility to work weekends and second shift during peak holiday seasons.

• Commitment to excellent service, supporting both internal and external customers.

About Us:

Replacements, Ltd. believes in helping people create moments that matter. Since 1981, we’ve connected generations of customers to timeless pieces that bring joy, preserve memories, and inspire new traditions. With the world’s largest selection of vintage and current tableware, we help customers find the pieces that make every occasion special — because we believe in using the "good stuff" every day. 

We’re just as committed to the people behind the scenes: our employees. What began in founder Bob Page’s attic has grown into a company known not only for its unique products but also for its people-first culture. Our workplace is built on belonging, respect, and shared purpose, where employees matter.

We invest in our team through robust wellness programs, meaningful development opportunities, and a comprehensive benefits package designed to support life at work and at home. We’re proud to offer a welcoming, fair, and collaborative environment where individuality is celebrated and success is shared.

You’ll find more than a job at Replacements. You’ll find a place where your work brings joy to others and where you’re empowered to thrive.

Replacements, Ltd. is an equal opportunity employer.

Benefits Include:

• 401(k) with Company Match

• Medical Insurance (HRA & PPO Plans)

• Dental and Vision Insurance

• Flexible Spending Accounts (FSA)

• Employer-Paid Life Insurance, with Voluntary Options Available

• Employer-Paid Short- and Long-Term Disability

• Critical Illness and Accident Insurance

• Auto and Home Insurance Discounts

• Adoption Assistance

• Bring Your Pets to Work Program

• Pet Insurance

• On-Site Wellness Clinic and Occupational Health Services

• On-Site Dispensary

• $0-Copay Counseling and Mental Health Services

• Educational Reimbursement

• And More