IT Specialist

Responsibilities 

Assist staff to resolve computing issues as needed, on location and in person. 

Monitor help desk for tickets needing attention, returning email, and speaking on the phone. 

Create and/or address work tickets submitted directly by staff or via automation 

Installation and configuration of new and refurbished company desktop and mobile equipment 

Maintains the operation on-site technology at multiple locations to include but not limited to telephones, surveillance cameras, printing and scanning equipment. 

Will be briefly introducing and demonstrating IT systems and technology processes to new hire employees at bi-weekly orientation. 

Source and contact when needed, local tech repair businesses to visit remote users on behalf of MFH 

Performs other related tasks as assigned by the Director of Technology Services or other applicable personnel in charge. 

Qualifications 

Prior experience in a Service Desk, Help Desk, or direct customer service/technical support role in an unscripted call-center environment, or experience with IT/IS in a clinical environment helpful. 

Good working knowledge of desktop hardware and software, Microsoft Office applications, cloud-based internet applications such as Office 365, Microsoft Windows operating systems and remote support tools. 

Must have basic computer networking skills including some experience with switches, routers and network cabling, wired and wireless. 

Experience with computer peripherals such as scanners, signature pads and network copier/printers.  

Strong customer service and verbal communication skills, and the ability to speak in front of a group. 

Willingness to work 40 hours per week, within the hours of 12am and 1159pm US CST TIME.   

Must be aware of and agree to work off-hours including the possibility of holidays. 

Must be able to work unsupervised, have a courteous and helpful attitude and a willingness to learn. 

Must have reliable transportation to facilitate job duties at other MFH locations in the area. 

Requires the strength and stamina to perform duties.   

Must be physically capable of receiving and following verbal and written directions.  

Must be physically capable of sitting and/or standing for several hours at a time. 

Must have good auditory, visual, and olfactory ability. Ability to use hands and fingers to handle or feel objects, tools, or controls. 

Must be able to maintain effective audio, visual discrimination and perception needed for making observations, communicating with others, reading and writing, and operating office equipment and other treatment equipment. 

Must be able to use a telephone to communicate verbally and a computer to communicate through written means, to review information and enter/retrieve data, to see and read characters on a computer screen, chart, or other treatment items. 

Must be willing and able to work with all employees of Methodist Family Health. 

Flu shot is mandatory and required for all positions (subject only to qualified exemptions). 

Eligibility and continued eligibility for this position requires the hired candidate have and maintain personal primary residence within reasonable driving distance (less than 45 minutes) of assigned location while employed with MFH  

Job descriptions are not intended, nor should be construed, to be all-inclusive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary. 

PHI Access Level One - Full Access:  Ongoing regular access to PHI of all forms while the employee is on duty and performing within the scope of his or her job as defined by the employee's job description, and Policy and Procedure.  Such access must be for cause, consistent with job responsibilities and related to patients, claims, audits, reviews and other legitimate business purposes. (e.g. Physicians, nurses and other clinicians)