Funeral Service Intern (Direct)

Why Work for Daniels Family Funerals & Cremations - Sara Chapel?

Service

• At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
• Work with leading experts in the funeral and cemetery profession.

Benefits

• Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.
• Rich Retirement Plan options available for Full Time employees along with a Company Match.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

Culture

• We value honesty, courage, integrity, ethical behavior and the development of personal growth.
• We are rooted in the communities to provide a personal touch to every family we serve.
• We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.

• Full Time and Part Time employees along with a Company Match.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

Culture

• We value honesty, courage, integrity, ethical behavior and the development of personal growth.
• We are rooted in the communities to provide a personal touch to every family we serve.
• We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.

Summary/Objective

This position will work directly under the direct supervision of a licensed Funeral Service Practitioner to gain practical experience in arranging, directing, and conducting funeral services in compliance with New Mexico Board of Funeral Services regulations. This position provides hands-on learning in all aspects of funeral service operations, ensuring compliance with state licensing requirements and ethical professional standards.

Essential Functions

• Assists Funeral Directors in providing that the client families and/or other persons entering the office receives the information or assistance that they require.
• Observe and support embalming and preparation processes under licensed supervision (as applicable).
• Participates in required funeral arrangements, directing assignments, and embalming experiences per NM state standards.
• Assists in preparing necessary documentation including death certificates, contracts, permits, transportation of remains and other case documents and legal forms.
• Maintains accurate intern case logs and submit required reports to the New Mexico Board of Funeral Services.
• Collaborate with licensed staff to ensure compassionate and compliant service delivery.
• Adheres to the direct supervision model as defined by the New Mexico Funeral Services Act.
• Assists in coordination of external service providers (caterers, florists, musicians, etc) to ensure seamless execution of funeral services.
• Sets up and maintains visitation rooms, chapels and other service areas to create a respectful and comfortable environment.
• Assists the team in the movement of the casketed deceased and other related items in and out of the visitation area, funeral home chapel, church or other place of service.
• Assists client families in and out of limousine with special emphasis and attention provided to the handicapped and elderly.
• Assists in funeral services and visitation including greeting visitors, coordinating pallbearers and parking.
• Drives the hearse, family limousine or other vehicles in the funeral cortege.
• Supports administrative tasks, including data-entry, record-keeping and filing necessary paperwork.
• Other duties as assigned.

Competencies

• Communication Proficiency.
• Teamwork Orientation.
• Detail Orientation.
• Thoroughness.
• Customer Service Orientation.
• Time Management.

Required Education, Experience, Certifications and Licensure 

• High School Diploma or equivalent.
• Enrollment in or completion of an accredited funeral service/mortuary science program required or in progress.
• Valid state issued driver’s license in good standing and acceptable driving record. 

Additional Eligibility Qualifications

• Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements.
• Demonstrated willingness to participate in growing market share through community involvement.
• Creativity when dealing with client families
• Able to read, write and speak English fluently. Bilingual is a plus.
• Ability to communicate effectively with internal, as well as external customers, community leaders, and grieving client families.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
• Maintains a positive attitude and working environment through organization and communication.
• Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment. 

Supervisory Responsibility

This position has no direct supervisory responsibilities. 

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The duties associated with this position are generally performed in an indoor office setting.
• Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.
• Equipment used to perform the essential function of this position includes, but is not limited to computer, fax, copier, merchant terminal, multi-line phone system, personal or company owned vehicle.
• Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 75 pounds and may be required to lift up to 100 pounds.
• This position may also require reaching, pushing, and pulling.
• This position may also be exposed to chemicals and/ or blood borne pathogens. Exposure risk is considered:    Low
• Overtime is sometimes necessary or required.

Travel

• This position requires up to 10 percent travel.
• Travel is primarily local occurring during the business day only. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.