Director of Contract Manufacturing

Position Summary:

The Director of Contract Manufacturing focuses activities and resources in the organization around value creation and has responsibility for the success of the value stream. Unlike Steffes’ product-line business units, Contract Manufacturing does not own a product line; it markets and sells Steffes’ engineering and manufacturing services, building to customer designs, specifications, and requirements.

The Director of Contract Manufacturing understands key system constraints, quickly identifies critical process issues and successfully maintains key customer relationships. Has management responsibility for the strategy, relationship management, pricing and margin.

This role must have excellent business, manufacturing, and technical knowledge; as well as interpersonal skills to communicate and be an influencer, both internal and external to the organization.

Key Responsibilities

1. Maintains responsibility for assigned business unit, including profitability, business development and budgeting.
2. Develops sales and promotional strategies for Steffes’ engineering and manufacturing services within the Value Stream.
3. Sets vision, defines direction, influences and inspires others, aligns and leads teams to create value and grow the business.
4.  Responsible for increasing and tracking contract manufacturing revenue and market share.
5. Responsible for advancing key customer relationships.
6. Works with other department leaders to aid in allocation of resources and capacity to achieve specific business results.
7. Coaches and assists team members.
8. Sets clear expectations for the customer program life cycle, from quote through production and delivery, and ensures the team understands goals and expectations.
9. Identifies risks and establishes suitable actions.
10. Responsible for overall customer experience and customer care.
11. Maintains a deep understanding of Steffes’ engineering and production processes, capabilities, and capacity.
12. Ensures accurate and timely technical reviews of customer designs, drawings, and requirements.
13. Establishes pricing based on cost estimates and market value such that market share and profitability goals can be met.
14. Maintains a good understanding of competing contract manufacturers and engineering service providers, including their capabilities, marketing strategies, and relative costs. Be capable of effectively communicating this information with the sales department and other functional areas.
15. Works with account managers to develop strategies to sell Steffes’ engineering and manufacturing services to current and prospective customers.
16. Ensures Steffes’ contract manufacturing services are competitive from the standpoint of quality, reliability, cost, lead time, and on-time shipping by calling out deficiencies and seeing proper action is initiated to correct problem areas.
17. Monthly maintains financial forecasting and price reviews.
18. Communicates with internal staff on a regular basis to understand their business problems and help find solutions.
19.  Maintains a positive work atmosphere by acting and communicating in a collaborative manner with customers, suppliers, co-workers, and management.
20. Helps company meet its Strategic, Quality, and Safety objectives.
21.  Assists with development and execution of annual sales plans.
22. Establishes and maintains guidelines for pursuing and accepting new business.
23.  Daily monitors shipping activity, costing and pricing to ensure sales and profitability goals are being achieved.
24. Assists CFO with review of Terms & Conditions and MSA’s and negotiates with the customer to resolve differences.
25.  Ensures prompt and satisfactory resolution to external quality issues on customer parts and assemblies.
26. Other duties may be assigned

Job Requirements/Qualifications

•  Bachelor’s degree in Business Administration, Engineering or equivalent experience preferred.
•  5 years of experience working in engineering, manufacturing, marketing, or sales
•  Experience selling or managing engineering and/or contract manufacturing services with customers.
•  Intermediate computer knowledge (Windows, email, internet, etc.)
•  Written and verbal communication skills
• Overnight travel is required occasionally

-OR-

•  An acceptable combination of education and experience

Functional & Cognitive Requirements of Position

•  This position requires walking, sitting or standing to a significant degree.
•  Must have the ability to lift 50 pounds from floor to waist, carry 50 pounds, and push and/or pull up to 50 pounds.
•  Must have the ability to climb ladders and/or stairs.
•  Stooping, crouching, kneeling and bending.
•  Handling, feeling, and gripping would be required for some activities.
•  Visual acuity is required to inspect work completed.
•  This role may be subject to internal and external environmental conditions.
•  Learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, ability to communicate with visitors, ability to complete tasks in situations that have a speed or productivity quota.

Core Values: 
Trust: We promote growth and long-term success by making wise decisions with trust as an essential component.
Respect: We unleash creative talents of our diverse workforce by treating each other the way we would like to be treated.
Teamwork: We believe people achieve much more by working together.
Integrity: We follow through and keep our word while being open, honest, ethical, and fair.
Safety: We view our co-workers as family members of our business and strive to ensure safety for all. • Humility: We recognize and appreciate strengths and contributions beyond one’s self. We are modest, genuine, and authentic. 

Core Expectations: 
Customer Service - Demonstrate excellent customer service and display a positive attitude and behavior consistent with the Steffes Code of Conduct and Core Values.
Environmental, Health, Safety (EHS) – Perform work in compliance with EHS training and identified procedures/standard work. Report any EHS incident or concern to your supervisor immediately. Cooperate and contribute to the overall success of the EHS program.
Quality – Participate in job-specific training. Complete work as indicated by standard work, processes, and/or procedures. If your work can’t be completed as required, notify your supervisor immediately for guidance.
Conduct - Demonstrate and support the Steffes Code of Conduct.
Policies and Procedures - Demonstrate and support Steffes Policies and Procedures by:
    o Using tact, sound judgement, and maintaining a professional attitude in communication and relationships with others.
    o Striving to deliver the best quality in daily work.
    o Promoting a positive image of Steffes and its products.
    o Being timely and punctual in attendance and following all policies and procedures. 

Equal Opportunity Employer