Cemetery Manager

Why Work for ?

Service

• At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
• Work with leading experts in the funeral and cemetery profession.

Benefits

• Financial assistance programs encouraging employees through education and development in industry related subjects.
• Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.
• Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

Culture

• We value honesty, courage, integrity, ethical behavior and the development of personal growth.
• We are rooted in the communities to provide a personal touch to every family we serve.
• We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.

Summary/Objective

This role is responsible for the overall operation, maintenance, and administration of the cemetery. The Cemetery Manager oversees grounds care, interment services, customer service, and administrative operations, while providing strong leadership through hiring, performance management, and employee development. The Cemetery Manager may work with a Cemetery Superintendent or Supervisor to ensure the cemetery is maintained with dignity, safety, and compliance, delivering a respectful environment for families and visitors.

Essential Functions

• Oversees daily cemetery operations, including burials, entombments, inurnments, and disinterment.
• Ensures all grounds are maintained to high standards (landscaping, turf care, irrigation, roads, signage, and structures)
• Develops and manages preventative maintenance and seasonal grounds plans
• Monitors and maintains equipment, tools, and supplies; ensure proper usage and safety
• Coordinates scheduling of services to ensure timely and accurate execution
• Ensures cemetery property reflects a peaceful, dignified, and professional environment at all times
• Manages cemetery records, lot ownership, mapping, and burial documentation with accuracy and compliance
• Oversees administrative processes including contracts, permits, billing, and reporting
• Ensures compliance with all local, state, and federal regulations governing cemetery operations
• Monitors budgets, expenses, and revenue; identify cost controls and efficiency improvements
• Prepares operational reports and provide updates to leadership
• Ensure high-quality, compassionate service to families, visitors, and stakeholders
• Addresses and resolves customer concerns or complaints professionally and promptly
• Collaborates with funeral homes, clergy, and service providers to ensure seamless services
• Maintains clear communication with families regarding services, timelines, and policies
• Recruits, hires, trains, and onboards cemetery staff, including grounds and administrative personnel, with the help of a Grounds Superintendent, where applicable.
• Provides ongoing coaching, development, and performance feedback
• Conducts performance evaluations and implement improvement plans where needed
• Manages employee relations, including disciplinary actions and terminations in accordance with company policy
• Creates and maintains staffing schedules to support operational needs
• Fosters a culture of accountability, respect, safety, and teamwork
• Enforces all safety protocols and OSHA standards to ensure a safe work environment
• Conducts regular safety inspections and training sessions
• Ensures proper handling of equipment, materials, and burial procedures
• Maintains compliance with environmental and public health requirements
• Other duties as assigned.

Competencies

• Leadership and Team Management.
• Communication Proficiency.
• Teamwork Orientation.
• Detail Orientation.
• Thoroughness.
• Customer Service Orientation.
• Time Management.

Required Education, Experience, Certifications and Licensure

• High school diploma or equivalent combination of education and experience required.
• 3–5 years of management experience, preferably in cemetery, funeral services, landscaping, or facilities operations.
• Valid state issued driver’s license in good standing and acceptable driving record. 

Preferred Education, Experience, Certifications and Licensure

• Bachelor’s degree in Business or related field preferred. 

Additional Eligibility Qualifications

• Able to read, write and speak English fluently. Bilingual is a plus.
• Strong experience in staff supervision, including hiring, performance management, and employee relations
• Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements.
• Demonstrated willingness to participate in growing market share through community involvement.
• Strong knowledge of funeral service regulations and compliance.
• Proven ability to lead teams.
• Knowledge of groundskeeping and maintenance practices.
• Ability to handle sensitive situations with professionalism and empathy.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) preferred.
• Ability to communicate effectively with internal, as well as external customers, community leaders, and grieving client families.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
• Maintains a positive attitude and working environment through organization and communication.
• Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment. 

Supervisory Responsibility

This position has direct management responsibilities, including hiring, firing, performance management and disciplinary actions as needed. 

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The duties associated with this position are generally performed in an indoor office or outdoor setting.
• Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.
• Equipment used to perform the essential function of this position includes, hand-held tools and equipment, including but not limited to lawn mowers, backhoes, tampers, zero-turn mowers, shovels, picks, rakes, sledgehammers, lawn mowers, weed trimmers and sod cutters.
• Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift to 25 pounds.
• This position may also require reaching, pushing, and pulling.
• This position may also be exposed to chemicals and/ or blood-borne pathogens. Exposure risk is considered:  Low   

Travel

• This position may require up to 20% out of area and overnight travel.
• Travel is primarily local occurring during the business day only. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.