What are the responsibilities and job description for the Application Support/ SRE Engineer with Cloud position at Career Mentors, LLC?
Application Support / SRE Engineer with Cloud
Plano, TX
12 months (with possible extension or contract-to-hire)
W2 Candidates Only
2 Junior roles: $65/hr (W2)
2 Senior roles: $80/hr (W2)
Face-to-Face on May 15th and 16th, 2025, in Plano, TX
Key Responsibilities:
Deliver incident management and advanced L1/L2 support for internal applications on public cloud platforms, with a focus on AWS.
Act as the first point of contact for application developers via ticketing systems.
Communicate effectively with users across all levels of the organization.
Implement automation solutions to improve environment scalability.
Optimize operational processes to increase efficiency, reliability, and security.
Train end users to self-diagnose and troubleshoot issues for faster resolution.
Perform root cause analysis on incidents and document preventive strategies.
Provide expert-level support for AWS and related cloud services.
Manage and troubleshoot events and incidents promptly.
Build scalable automation processes to manage large-scale tasks.
Analyze and debug incidents, incorporating feedback loops to improve future outcomes.
Support various development environments including Unix, Linux, Mainframe, and Windows.
Required Skills & Experience:
Strong understanding of SDLC with the ability to read Java and Python code.
Hands-on scripting experience with Unix shell and Python.
Extensive cloud experience, particularly AWS.
Kubernetes expertise.
Strong troubleshooting skills in enterprise security and access management.
Database management experience (Oracle DBA, Cassandra DBA, CockroachDB) — including performance tuning, connectivity, backups, indexes, and alarm monitoring.
Middleware and messaging experience (Kafka, MQ).
Experience with Tomcat application server.
Unix/Linux system engineering and administration skills.
Familiarity with monitoring tools (e.g., Splunk, Dynatrace) and ticketing systems.
Strong commitment to automation and process improvement.
Excellent communication and interpersonal skills.
Proven ability to analyze root causes, troubleshoot, and implement preventative measures to maintain system reliability and security.
TopTech Talent is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
🚫 Third-party recruiters, please do not reach out for this role.
Salary : $65 - $80