What are the responsibilities and job description for the Customer Relationship Associate (CRA) position at Career Land Center, LLC?
A growing company in Grapevine, TX is seeking a Customer Relationship Associate to serve as a primary point of contact for clients, building long-term relationships while driving retention and growth. This is a client-facing role ideal for someone who thrives on communication, follow-through, and problem-solving.
Responsibilities
- Serve as the main point of contact for an assigned book of clients, managing day-to-day communication and relationship health
- Identify client needs and proactively recommend solutions to strengthen retention and satisfaction
- Coordinate with internal teams to resolve client issues quickly and accurately
- Track client interactions, opportunities, and account status in CRM systems
- Support account growth through upselling, renewals, and referral development
- Prepare and present regular account reviews and status updates
Qualifications
- 2 years of experience in client relationship management, account management, or a similar client-facing role
- Strong verbal and written communication skills
- Comfortable working with CRM systems and tracking account data
- Highly organized with strong follow-through and attention to detail
- Ability to manage multiple client relationships simultaneously
Compensation & Benefits $60,000 – $125,000/year based on experience and performance.
Salary : $60,000 - $125,000