What are the responsibilities and job description for the Guest Experience Manager position at Career Group Events?
Join the winning team at Career Group Events for the Summer of Soccer!
This is your chance to be part of the most prestigious international soccer event hosted in the U.S. We are building an elite hospitality team to deliver an unforgettable match-day experience for VIP guests and global fans.
If you thrive in high-energy environments, love live events, and take pride in delivering exceptional service — we want you on our team!
What you’ll be doing
Be the face of hospitality
- Provide event guidance to your team and lounge access support
- Deliver polished, professional, high-touch service
- Elevate the overall guest experience from arrival to departure
Protect the experience
- Ensure your team feels supported before, during, and after the event
- Maintain secure, compliant, and smooth guest flow
- Partner with security and other supervisors to uphold operational excellence through Suites, Lounges and Stadium perimeters
How You’ll Make an Impact
- Lead and oversee operations, including set-up, event days, and breakdown
- Supervise, support, and motivate Guest Service Associates
- Ensure outstanding customer service and represent with professionalism
- Serve as a point of contact for the team assisting in guest experience concerns
- Troubleshoot operational challenges in fast-paced, high-volume environments
- Create a positive, energetic, and team-focused work environment
What You Bring
- Prior experience in high level, high foot traffic event operations, or venue management preferred
- Previous leadership or supervisory experience strongly preferred
- Experience working in food operations preferred
- Strong customer service mindset with the ability to lead by example
- Excellent communication and problem-solving skills
- Ability to manage multiple priorities and make decisions under pressure
- Willingness to step in and be hands-on and support the team as needed
- Reliable, punctual, and able to maintain consistent attendance
- Comfortable working and standing long hours in fast-paced, high-energy event settings
- Dependable and committed throughout the assignment duration
What We’re Looking For
- Professional, polished, and client-focused
- Strong communication and guest service skills
- Ability to work in fast-paced, high-profile environments
- Availability for training and match days in June and July (evenings & weekends required)
- Team players who take pride in delivering world-class service
Why Join the Team?
- Be part of a globally recognized, once in a generation sporting moment
- Work in premium hospitality environments
- Make unforgettable match-day moments happen
Submit your resume to apply!
About Us:
Career Group is a premier, Women-Owned recruiting agency and a widely recognized name in corporate and administrative staffing. We connect our candidates with job opportunities at leading companies nationwide. When you work with a Career Group recruiter, you gain a strategic career advisor for life. Submit your resume to get started today.
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