Cell Therapy Account Manager

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes.

The Cell Therapy Account Manager is responsible for driving adoption and volume growth of the CareDx Cell Therapy & Transplant portfolio, including AlloHeme and associated molecular testing and digital solutions. Focusing primarily on blood and marrow transplant centers, cell therapy programs, hematology-oncology practices, and academic medical centers, the Cell Therapy Account Manager will educate providers on the clinical value of AlloHeme, support implementation of new testing programs, and drive ongoing utilization through strategic account management.

The Cell Therapy Account Manager will coordinate and collaborate with Clinical Liaisons, Medical Affairs, Customer Experience, Marketing, and Sales Operations to develop and execute account-specific growth strategies. Successful candidates are consultative sellers with strong clinical aptitude, strategic account management skills, and the ability to navigate complex healthcare organizations with multiple stakeholders and approval processes. This role reports directly to the National Sales Director, Cell Therapy & Transplant

Essential Duties & Responsibilities:

Strategic Account Management

• Develop a deep understanding of customer needs, clinical workflows, operational challenges, and organizational objectives. Identify opportunities to expand adoption of CareDx Cell Therapy & Transplant solutions and develop account-specific strategies to drive utilization and long-term growth.

Clinical Education & Belief Building

• Build clinical understanding and confidence in AlloHeme and the broader CareDx Cell Therapy & Transplant portfolio through scientific and clinical discussions with physicians, advanced practice providers, transplant coordinators, laboratory leadership, and other key stakeholders. Partner with Medical Affairs to address advanced scientific and clinical questions when appropriate.

Account Activation & Implementation

• Lead account onboarding and activation activities to support successful implementation of AlloHeme and other CareDx testing solutions. Work with clinical liaisons and customer stakeholders to establish ordering, reporting, sample logistics, and operational workflows. Help customers navigate institutional review and approval processes required for adoption.

Strategic Planning & Execution

• Develop and execute strategic account plans that drive adoption, increase market penetration, expand the CareDx footprint, and achieve commercial objectives. Effectively prioritize opportunities and resources to maximize territory performance.

Contracting & Business Development

• Support execution of Laboratory Service Agreements (LSAs) and other customer agreements as needed. Partner with internal stakeholders to facilitate contracting activities and remove barriers to implementation and adoption.

Building Strong Customer Relationships

• Identify and engage key clinical, laboratory, operational, and administrative stakeholders. Establish trusted partnerships across customer organizations, proactively identify unmet needs, and ensure a high level of customer satisfaction and account retention.

Managing the Sales Pipeline

• Maintain a robust sales pipeline and territory business plan. Forecast opportunities, track implementation milestones, monitor utilization trends, and provide regular business updates on territory performance.

Collaborating with Internal Teams

• Partner closely with Clinical Liaison, Medical Affairs, Marketing, Customer Experience, Market Access, Sales Operations, and Operations teams to develop solutions that support customer success and drive business growth.

Qualifications:

• Bachelor's degree required, advance degree preferred
• Minimum of 10 years sales or strategic account management experience in the healthcare industry
• Demonstrated ability to sell clinically within the hematology-oncology market
• Experience supporting blood and marrow transplant, cell therapy, or CAR-T programs preferred
• Proven success selling into large academic medical centers, cancer centers, hospitals, and complex healthcare systems
• Demonstrated experience navigating multi-stakeholder decision-making environments involving physicians, laboratory leadership, administrators, procurement teams, and operational stakeholders
• Proven ability to establish and implement clinical, operational, laboratory, or workflow protocols within healthcare organizations
• Experience supporting healthcare contracting processes; experience with Laboratory Service Agreements (LSAs) or related agreements preferred
• Strong strategic account management and territory planning skills
• Excellent written, verbal, presentation, and interpersonal communication skills
• Demonstrated ability to work cross-functionally to drive customer adoption and implementation success
• Must be willing to travel 50- 75% or greater and effectively manage a large geographic territory
• Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com and analytical tools

Key Characteristics:

• Clinical Selling Excellence
• Results Driven
• Strategic Thinking
• Customer Focus
• Problem Solving
• Strong Communication Skills
• Persistence
• Self-Awareness & Adaptability
• Ownership & Accountability

Additional Details:

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package for US Employees includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!
• Please refer to our page to view detailed benefits athttps://caredx.com/company/careers

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it's an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

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