Transplant Quality Analyst (remote)

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

 The XynQAPI Clinical Analyst's primary responsibilities will include working with existing, new, and potential customers to ensure service excellence, efficiency, and usability of the XynQAPI software. The position will facilitate quality improvement teaching and learning opportunities to clients, and internal staff, while staying current with regulatory standards, SRTR methodology and data services to ensure that the software represents clinical and quality trends. Additionally, the position will serve as a clinical liaison between the company, its affiliate business partners, UNOS/UNet, SRTR, and customer sites. Secondary responsibilities will include the support of the clinical analyst and sales team. 
 
Responsibilities: 

• Working with clients to define configuration and review recommendations 
• Provide discovery/analysis and Best Practice consulting services 
• Creation of discovery/analysis documentation for the capture of needed site configuration changes 
• Assisting both internal and external clients in defining system needs as well as discovering and evaluating for possible solutions 
• Assist in the creation of clear and concise documentation required for training to include client user manuals, reference manuals, trainer presentation manuals, teaching tools, and internal documents 
• Responsible for the execution of test scripts for product testing of the software and escalating patient safety issues to the manager 
• Testing of client or internally reported issues to verify appropriate resolution 
• Stays current with technology and clinical knowledge through seminars, educational opportunities, and professional conferences 
• Assess quality improvement work at customer sites throughout the system development lifecycle, and make recommendations to maximize the end-user’s interaction with the database 
• Conduct routine orientation programs with internal CTM staff to advance quality improvement knowledge 
• Coordinate routine site visits with customers to enhance customer relations, identify current, and future database needs, and promote best practice standards 
• Serve as liaison between the company, UNOS/UNet, SRTR  and customer sites, by facilitating end-user group(s) 
• Stay current with all regulatory changes (UNOS & CMS) and guide software modifications to ensure that the product line perpetually supports current standards 
• Participate in product enhancements, or new development, by contributing expert knowledge of solid organ transplant care, quality improvement work, and the data science of transplantation 
• Performs other related duties as required 

Skills: 

• It is preferred that the candidate possess experience with regulations/ standards within UNOS CMS organizations as well as familiarity with SRTR methodology 
• It is preferred that the candidate possesses knowledge and/or experience in transplant or healthcare quality work 
• High energy, Positive attitude, self-motivated, goal-oriented, team player 
• Excellent oral, written, interpersonal communication skills including effective presentation skills 
• Strong organizational, problem solving, and analytical skills 
• Ability to pay close attention to details 
• Ability to learn and understand our product development and test practices, processes, methodologies, and tools 
• Knowledge of Microsoft Office 
• Travel – 10-25% or less with overnight stays 

Qualifications: 

• Experience in transplant or healthcare quality 
• Knowledge of solid organ transplant is strongly preferred 
• The ability to work independently and in a team environment is required 
• Basic computer knowledge skills are required and knowledge of software testing recommended 
• Highly motivated and a self-starter with the ability to work from a listing of high-level objectives to complete the assigned project goals  

Additional Details:

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.

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