Chief Growth Officer

Summary

The Chief Growth Officer (CGO) is responsible for leading the organization’s national growth strategy by driving new business development, expanding strategic partnerships, and growing existing client relationships across healthcare markets. This executive leader will develop and execute comprehensive sales strategies, identify new market opportunities, and secure enterprise-level contracts with provider groups, nursing facilities, and value-based care organizations. The CGO will leverage deep industry expertise, consultative selling skills, and market intelligence to align solutions with client needs while strengthening market position and competitive advantage.

Key Duties and Responsibilities

• Develop and execute a national sales plan, strategically identifying target organizations and building a pipeline to expand beyond existing clients and pilots


• Develop strong relationships within client organizations to facilitate collective buy-in among a diverse range of client stakeholders


• Understand target customer’s business needs, leveraging consultative skills to develop customized proposals and upsell suite of products across the client base. 


• Grow existing client contracts and relationships as well as identifying, securing, and formulating unique contracts with each new prospect


• Utilize experience, relationships, market credibility, and track record of commercial success to execute and close large-scale enterprise-level deals.


• As a results-focused leader, drive accountability across the sales organization through key performance indicators and data-driven goals


• Build a top-performing team, which includes hiring “A” players and developing “B” players, work closely with the leadership team to establish a sales force training plan focused on developing and reinforcing critical competencies. 


• Product developmental improvement consistent with change customer needs and competitive influence. 


• Continuous competitive analysis


• Devine positioning strategy with supporting P.R., educational and promotional tools. 

Education and Experience

• Bachelor’s degree is required.


• MBA, MHA and/or CPA designation strongly preferred.


• A minimum of 10 years of experience in selling medical services or consumer products directly to providers, nursing facilities, value-based organizations


• Experienced in all facets of sales processes including prospecting, pipeline management, and negotiating / closing agreements


• Proven experience performing under pressure with a strong sense of urgency and attention to detail


• Five (5) or more years of experience working in post-acute setting and / or developing / supporting a post-acute clinical program preferred


• Successful experience as a Chief Growth Officer in a highly competitive market


• Program completion and execution/ customers service experience. 

Essential Skills and Abilities

• A strategic executive leader who will roll up their sleeves and has a history of executing in a high-performing, early-stage environment


• Deep experience and understanding of the post-acute (i.e., SNF, SNFist providers, Assisted Living, Senior Living) space and a proven experience executing large, complex, deals, and long-term client partnerships into a variety of healthcare stakeholders. 


• Data-oriented approach to sales and pipeline management, able to establish and utilize KPIs to improve performance and effectively incentivize their team to meet revenue targets


• Uses a collaborative approach to selling, can engage with C-Suite leadership at the highest levels of organizations, understands their perspective on clinical and financial operations, technology, data analytics, and the shifting healthcare landscape


• Comfortable recruiting, managing, developing, and leading a high-performing sales team in a high-growth environment


• Thrives in an unstructured, start-up environment.


• Self-starter that can work independently and collaboratively, prioritize tasks and has initiative and excitement to take on unfamiliar tasks.


• Advanced knowledge of word processing, graphic presentation and computer software related to specific tasks


• Demonstrated excellent computer and word processing skills with special emphasis on calendaring, presentation, and spreadsheet capabilities


• Working knowledge of company policies, procedures, and operations


• Excellent composition, grammar, and business language skills


• Excellent communication and interpersonal skills with the ability to effectively communicate with all levels of management, patients, and family members. 


• Creative, flexible, well organized, resourceful, and detail-oriented


• Excellent judgment in handling confidential and sensitive information


• Ability to work independently, set priorities and handle multiple tasks with a high level of efficiency


• Establishing and maintaining cooperative working relationships with others


• Ability to work across locations and time zones

Core Competencies

• Instills trust


• Customer focus


• Manages ambiguity


• Collaborates


• Drives results