What are the responsibilities and job description for the Community Liaison position at CareBuilders at Home?
Company Description CareBuilders at Home is a national network of private duty home care agencies that provides non-medical support to older adults and individuals who need help with daily living activities. For over 30 years, clients have relied on CareBuilders at Home for safe, dependable, and affordable in-home care solutions. The organization focuses on helping clients maintain independence and dignity in their own homes. Team members work within a trusted, established brand that values quality, compassion, and reliability in every service delivered.
Role Description The Community Liaison is a full-time, on-site role based in Solon, OH. This role is responsible for building and maintaining relationships with referral sources such as hospitals, senior centers, community organizations, and healthcare providers. Day-to-day tasks include promoting CareBuilders at Home’s services through community outreach, attending events, conducting informational presentations, and meeting with families to explain available home care solutions. The Community Liaison will coordinate with the office team to ensure a smooth intake process, respond to inquiries, and support potential clients in understanding their care options. The role also includes tracking outreach activities, reporting on community engagement outcomes, and contributing to local marketing initiatives to increase awareness and referrals.
Qualifications
Role Description The Community Liaison is a full-time, on-site role based in Solon, OH. This role is responsible for building and maintaining relationships with referral sources such as hospitals, senior centers, community organizations, and healthcare providers. Day-to-day tasks include promoting CareBuilders at Home’s services through community outreach, attending events, conducting informational presentations, and meeting with families to explain available home care solutions. The Community Liaison will coordinate with the office team to ensure a smooth intake process, respond to inquiries, and support potential clients in understanding their care options. The role also includes tracking outreach activities, reporting on community engagement outcomes, and contributing to local marketing initiatives to increase awareness and referrals.
Qualifications
- Strong Community Engagement and Community Outreach skills, with experience building relationships across local organizations and service providers.
- Excellent Communication and Customer Service abilities, including active listening, clear presentation skills, and a client-centered approach.
- Understanding of Home Care services, senior care needs, and non-medical support for daily living activities.
- Proven ability to work independently in the field, manage multiple appointments and events, and maintain accurate records of outreach activities.
- Prior experience in healthcare, senior services, social services, or related community-based roles is preferred.
- Valid driver’s license and reliable transportation for local travel in and around Solon, OH.
- Proficiency with basic office software (e.g., email, spreadsheets, CRM tools) and comfort presenting to small and large groups.
- High school diploma or equivalent required; additional education in marketing, social work, healthcare administration, or related fields is a plus.