What are the responsibilities and job description for the Client Services Manager position at CareBuilders at Home – Kingston PA?
Client Services Manager - Kingston, PA
At CareBuilders at Home, we help seniors remain safe, independent, and comfortable in the place they call home. We are a mission-driven team built on compassion, accountability, and strong caregiver support.
We are seeking a Client Services Manager to lead client care coordination, caregiver performance, and service quality for our Kingston, PA office. This is a high-impact leadership role for someone who thrives in a fast-paced environment, builds strong relationships, and takes pride in delivering consistent, high-quality care to clients and families.
What Success Looks Like
Top performers in this role:
- Deliver consistently high client satisfaction and care continuity
- Build trusted relationships with clients, families, and caregivers
- Proactively resolve scheduling and service challenges before they escalate
- Maintain strong caregiver engagement, performance, and retention
- Strengthen the agency’s reputation in the Kingston community
Key Responsibilities
Client Care Management
- Conduct client assessments and develop individualized care plans
- Serve as the primary liaison for clients and families
- Monitor satisfaction and respond quickly to concerns
- Ensure care plans are properly implemented and updated as needs change
- Perform routine check-ins and quality assurance visits
Caregiver Recruiting, Coordination, & Onboarding
- Partner with scheduling to ensure strong caregiver-client matches
- Support caregiver onboarding and training specific to client needs
- Provide ongoing coaching and field support to caregivers
- Address performance issues and reinforce quality standards
Operations & Communication
- Collaborate with leadership to ensure smooth daily operations
- Communicate schedule or care plan changes to relevant teams
- Maintain accurate documentation and compliance standards
- Support recruiting and retention efforts for caregivers
Qualifications
We’re looking for someone who brings leadership, accountability, and strong relationship-building skills.
Preferred experience:
- 1 years in home care, healthcare, or service operations
- Experience in care coordination, case management, or client services
- Strong communication and conflict resolution skills
- Ability to manage multiple priorities in a fast-paced environment
- High attention to detail and strong organizational skills
- Experience with scheduling or care management systems
- Bachelor’s degree in healthcare administration, social work, or related field preferred
What We Offer
- Competitive salary based on experience
- Health, dental, and vision insurance
- Health Savings Account (HSA)
- Paid time off and holidays
- Professional development and growth opportunities
- Supportive, mission-driven team culture
Job Details
- Job Type: Full-Time
- Location: Kingston, PA (In Person)
If you are organized, proactive, and passionate about improving the lives of others, this is an opportunity to make a meaningful difference while helping grow a high-performing home care team. Apply now to join our dynamic team!