Director, Client Engagement and Operations

Company Description

CareBridge's EVV solution empower states, health plans, & caregivers to deliver exceptional care to patients in the home.

Job Description

Are you looking to join an entrepreneurial, fast-paced start-up where there’s plenty of runway for future growth?

CareBridge is looking for an experienced Director of Client Engagement and Operations to play a critical role providing day to day support along with overall strategic, relationship, and operational leadership during implementation and ongoing account management for a program that provides long-term program services to managed care clients.

Responsibilities:

• Day-to-day primary company resource for client communication, activities, and requests.
• Provide consistent internal and external communication and timely follow-up on customer issue resolution.
• Responsible for executing the terms of the client contract and is a liaison to all internal departments for overall support coordination and problem resolution.
• Ensures client satisfaction with products and services, including managing client expectations and assessing and addressing client issues.
• Manage and develop ongoing relationships with existing clients at a senior and operating level.
• Maintain solid understanding of “big picture” view of client; maintain awareness of future events and activities that provide new opportunities.
• Coordinate the development and delivery of client solutions including strategies, configurations, and reporting.
• Develop strong working relationships with day-to-day client contact and client management structure.

Qualifications

• Bachelor’s degree Healthcare, Business Administration or related field.
• 3 - 5 years of Client Management, Account Management, or Project Management experience.
• Strong analytical, problem solving skills, and detail orientation.
• Excellent written and oral communication skills, including experience in creating and delivering formal presentations to large groups and executive teams.
• Experience in large scale healthcare or state Medicaid program knowledge.
• Experience managing and working with client-facing, technology-based products.
• Travel 25%.
• Team player with proven ability to develop strong working relationships within a matrix organization.
• Technical/Functional expertise: Familiar with Customer Service Software and Call Center Management Tools, Windows and Office Applications.

Additional Information

CareBridge is an equal opportunity/equal access/inclusive employer fully committed to achieving a diverse workforce.