What are the responsibilities and job description for the SENIOR GLOBAL CHANGE MANAGER position at CARE USA?
SENIOR GLOBAL CHANGE MANAGER
Department
PRESIDENT'S OFFICE
Work Location
US - Atlanta, GA
Work Location : US - Atlanta, GA Type of Post : Not Applicable
Other Possible Location : Funding : APPROVED
Expected Travel : up to 10% Type of Contract :
Language Requirement : English Application Deadline :
Employee Duration : Full-Time
Pay Range Details
$93,760.88 - $130,796.43 Annually
USA Grade E
* Starting salaries are based on various factors, including candidate experience, education, knowledge, skills, and the cost of labor where the job is based. Salaries listed only apply to jobs based in the US.
Who We Are:
As a global leader, CARE is shaping the future of the humanitarian and development sector. Each year, we deliver support and services to millions of people globally. We do this by focusing on our mission and vision, and the values of equality and excellence that guide our organization. We seek dedicated individuals who align with our mission and are passionate about making it a reality by collaborating with others, embracing learning and innovation, and delivering results.
What We Are Looking For:
At CARE, we value diversely talented people who can bring different experiences and perspectives to our organization. We know that not all applicants will have every skill and qualification. We encourage everyone who meets the minimum required qualifications to apply. Having one or more of the preferred qualifications will strengthen an application. But, even if you are earlier in your career or followed a non-traditional educational or professional path, we hope you will consider a career at CARE.
Job Title: SENIOR GLOBAL CHANGE MANAGER
Job Location(s): US - Atlanta, GA
JOB SUMMARY:
The Senior Global Change Manager will lead the change management strategy and execution for CARE's global Functional Excellence Project. This initiative aims to strengthen functional service delivery through stronger connections across CARE's global network, clarified roles and accountabilities, improved operational efficiency, and enhanced collaboration among Country Offices, Regional Offices, and global functional teams.
The role will ensure the successful adoption of new structures, processes, systems, and behaviors by embedding structured change methodologies, building leadership alignment, and supporting staff through transition in a complex global environment.
This role will take forward change management work that has already been initiated for the project and completed for three of the eight functions in scope. Change management activities for the Finance, Awards, and Supply Chain functions have been fully implemented; Resource Mobilization, Strategy, and People & Culture are in progress; and Digital and Legal will be in the early stages by the time this role starts. This role will also support the development of project deliverables, such as functional RACIs and training.
This role will report to the Project Lead and have a dotted-line relationship with the Senior Director of Transformation.
RESPONSIBILITIES:
Change Strategy and Planning
Implement and revise, as needed, the project's change management strategy to support project objectives and leadership priorities.
Conduct change impact assessments across regions, functions, and country offices, building on the project's other deliverables and past change impact assessments.
Develop and/or adapt existing stakeholder mapping and engagement plans for global, regional, and country levels.
Identify risks related to change adoption and implement mitigation strategies.
Adapt and deploy change readiness assessments and Transition to BAU checklists to ensure functional readiness and align functional leaders ahead of implementation. Carry out all necessary post-Go-Live activities and complete any transition to BAU activities, ensuring functional engagement and sign-off
Leadership alignment and comms
In partnership with the Project Lead and the Global Change Manager, equip senior leaders and functional heads with tools to visibly and effectively sponsor change
Coach Country Directors, Regional Directors, HRBPs, and functional leads on leading through change and ensure they have the necessary tools to support their staff
Facilitate alignment workshops where needed to ensure clarity of vision, case for change, and success measures
Develop and/or adapt communications plan and framework, including key messaging, timelines, templates, and feedback forums.
Functional strengthening
Partner with Project Lead and functional teams on creation of project deliverables, such as RACIs, escalation protocols, etc., for Digital and Legal functions, to clarify roles and responsibilities
Adapt and/or create and deliver training for Country Office, regional, and global staff on project deliverables to ensure Country Office and functional team adoption and buy-in
Support the broader Functional Excellence team on the delivery of dotted-line manager trainings to strengthen connections across functional layers
Establish and support a network of Functional Champions
Adoption and sustainability
Create and/or adapt existing tools to measure project adoption and effectiveness in improving operational excellence (e.g., staff surveys)
Monitor and report out on change progress and risks/issues with implementation
Document lessons learned and best practices.
#LST1
Required Qualifications:
- Bachelor's degree in organizational development, communications, human resources, or related field or equivalent experience.
- Minimum 6–8 years of experience in change management, organizational development, transformation, or related roles.
- Proven experience supporting complex, cross-functional change initiative.
- Demonstrated experience working with and influencing senior stakeholders without direct authority.
- Experience designing and delivering change activities such as job design, impact assessments, training, communications, and adoption tracking.
- Excellent stakeholder engagement and relationship-building skills across cross-cultural technical and non-technical audiences.
- Clear and compelling written and verbal communication skills.
- Ability to synthesize complex information and translate it into practical actions and messaging.
- Comfort working in ambiguity, with the flexibility to adapt plans as initiatives evolve.
- Strong planning and coordination skills, with attention to detail and follow-through.
- Collaborative mindset, with the ability to work effectively in matrixed environments.
Preferred Qualifications:
There are individuals who may use CARE’s name and trademark in emails and on websites in an attempt to solicit fees from interested job-seekers. Some examples of these fees are placement fees or immigration processing fees. CARE does not use recruiting or placement agencies that charge candidates an up-front fee of any kind. Occasionally, CARE does employ recruiting or placement agencies to help us identify candidates for specific employment within CARE. If you’re contacted by a legitimate recruiting or placement agency, there should be no charge to you. If you suspect that you have been a victim of fraud from someone purporting to be CARE, please contact us at legal@care.org. Please do not email legal@care.org to apply for this position. Instead, click "apply now" below in order to submit your interest.
CARE is an Equal Opportunity employer. We provide equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, religion, ancestry, national origin, age, disability, marital status, or veteran status, or any other characteristics protected under applicable law.
Starting salaries are based on internal equity, candidate experience, and the cost of labor where the job is based. Salaries listed only apply to jobs based in the US.
Salary : $93,761 - $130,796