DENTAL CARE SERVICES MANAGER

The Dental Care Services manager is responsible for supporting the Director of Dental Care Services in the management, administration, quality assurance, staff supervision and evaluation of the Dental program at Care Resource.

 Essential Job Responsibilities

Administrative Duties

• Oversee all aspects of the Dental Care program and ensure coordinated service delivery through deliverables and productivity monitoring.
• Coordinate hiring, training, and performance evaluations of dental support staff.
• Work with the dental staff to ensure that all patients are in compliance and up to date with all the required paperwork.
• Assist in the development, writing and submission of grants (when necessary).
• Partake in the development and edits of relevant policies, procedures and ensure compliance.
• Evaluate office productivity.
• Assist with development of or revision of forms as necessary.
• Responsible for assuring patient service needs are met.
• Monitor patient service feedback and contribute to the process of resolving complaints and service issues.
• Plan and initiate process improvement as required.
• Establish and maintain effective communication and working relationships with providers.
• Respond to provider concerns and resolve issues as presented.
• Coordinates with other departments and agencies as necessary to facilitate the delivery of dental services and prompt resolution to any issues.
• Ensure electronic dental records software (i.e. NextGen, Provide Enterprise) is adequately utilized and work with IT department to ensure updates and issues are properly addressed.
• Monitor equipment maintenance, coordinate repairs with facilities and applicable service vendors as needed.
• Participate in and often facilitates site visits, monitoring visits, and audits from funders.

Fiscal Duties

• Make sure all dental codes have been entered correctly, proper charges entered into the system and fees collected.
• Produce reviews and audit all dental billing and invoices.
• Help with the generation of reports that assist with patient referrals, patient recalls and the monitoring of dental program activities.
• In conjunction with supervisor, manage, maintain, and reconcile all dental care services related financial information.
• Writes and prepares reports to comply with funding sources and as requested by management.
• Order supplies for the dental program and ensure proper inventory.
• Ensures accurate and timely posting of charges for services rendered.

• Actively participates in the promotion and marketing of the dental program.

Quality Assurance/Compliance

• Participate and prepare various on-site inspections as required by local and state laws.
• Develop and support the establishment of Quality Assurance for the dental program according to agency policy.
• Performs Quality Assurance and record reviews for the dental program.
• Create and distribute Standard Operating Procedures (SOP) for new protocols and procedures.
• Serve as an internal arbitrator of disputes involving patients, staff, and visitors.
• Prepare documentation and applications for the credentialing, and recredentialing of dental providers as needed.

Safety

• Ensure compliance with Health Center’s Policies/Procedures/Protocols as it relates to air or blood borne pathogens.
• Maintain agency guidelines relating to safety, outreach and confidentiality.
• Ensure proper sterilization techniques and protocols are adhered to by staff. 
• Ensure proper hand washing according to Centers for Disease Control and Prevention guidelines.
• Ensure each new client receives screening for their risk of suicide.
• Understand and appropriately act upon assigned role in Emergency Code System.
• Understands and performs assigned role in Agency Continuity of Operations Plan (COOP).

Other

Participates in agency developmental activities as requested.

Other duties as assigned.

Culture of Service: 3 C’s

Compassion

• Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.
• Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.

Competency

• Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered

Commitment

• Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed
• Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure a prompt and effective response is provided