HOUSING CASE MANAGER

The Housing Case Manager is responsible for assessing and coordinating Housing Opportunities for Persons with AIDS (HOPWA) and other programs for Care Resource clients.

ESSENTIAL JOB RESPONSIBILITIES

HOPWA and Other Housing Opportunities Coordination:

• Screen and assess new clients for HOPWA services and other forms of housing stability services (e.g. Section 8; Homeless Assistance Programming; Other Housing services) according to the intake schedule.
• Complete applications for HOPWA programs and other housing programs.
• Determine eligibility for HOPWA programs and other housing programs.
• Identify resources and refer applicants to the appropriate housing programs.
• Follow up with clients on housing stability (HOPWA and non-HOPWA housing).
• Refer clients to Rapid Rehousing program.

Caseload Management:

• Maintain an average annual active caseload as assigned by manager.
• Act as a liaison when required to ensure clients are properly referred to services within agency programs or external services to remove barriers to treatment and care.

Service Planning and Documentation:

• Ensure all documentation is timely, accurate, legible, and clear.
• Empower clients to participate in their treatment planning as needed.
• Maintain progress notes and progress reviews in client records as specified in agency policy, program guidelines and performance standards.
• Input client information using electronic data-entry according to agency and departmental guidelines.
• Maintain an accurate record on time sheets reflecting time spent working within a program.
• Prepare necessary program reports and records as requested by the supervisor and/or manager. 

Manage Resources:

• Maintain comprehensive knowledge of community services to apply knowledge of services to individual client needs.
• Support billing through concurrent documentation of services provided and budget activities as required (i.e. reconciling billing across data systems including: PCIS, Web-based systems, Provider Enterprise, CaseWatch, Service Point, NextGen and Electronic Health records).
• Participate in staff training sessions within the timeframes specified and as required by the agency or the funding source.

Community Involvement:

• Participate in agency developmental activities as requested.
• Other duties as assigned.

Safety:

• Ensure proper hand washing according to the Centers for Disease Control and Prevention guidelines.
• Understand and appropriately acts upon assigned role in Emergency Code System.
• Understand and perform assigned role in agency’s Continuity of Operations Plan (COOP).

Culture of Service: 3 C’s

Compassion

• Greet internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.
• Listen to internal or external customers (i.e. patient, client, staff, vendor) attentively, reassuring an understanding of the request and providing appropriate options or resolutions.

Competency

• Provide services required by following established protocols and when needed, procures additional help to answer questions to ensure appropriate services are delivered.

Commitment

• Take initiative and anticipate internal or external customer needs by engaging them in the process and following up as needed.
• Prioritize internal or external customer (i.e., patient, client, staff, vendor) requests to ensure prompt and effective responses are provided.

Contact Responsibility:

The responsibility for internal and external contacts is frequent and important.

Physical Requirements:

This work requires the following physical activities: constant sitting, walking, hearing and talking in person and talking on the phone. Occasional driving stretching/reaching and standing are required. Work usually is performed in an office setting. Sometimes, work is performed in patients’ homes, community agency settings and in hospitals.  

Other

Participates in health center developmental activities as requested.

Other duties as assigned.