What are the responsibilities and job description for the LINKAGE ASSISTANT (Bilingual- English & Spanish or Creole) position at Care Resource Community Health Centers, Inc.?
Essential Job Responsibilities
Communicates with service providers, including physicians and medical case managers to locate people lost to medical care and treatment and assist in engaging them back to care
Ensures that all referrals including the Ryan White certified referrals are accurate and complete in order to process and initiate the outreach process
Ensures that consent forms and all required forms are assigned and accurate giving the outreach worker permission to contact a client
Ensure that referral letters for jail linkage or prison re-entry programs are accurate and complete in order to process individuals after release from jail and prison
Pick up referrals from the Department of Health if necessary
Demonstrates knowledge of the Ryan White Program's requirements for lost to care and at risk to being lost to care and the conditions for contacting a client
Conducts brief intake/orientation on the outreach process/agency procedures and the health care delivery system
Assess and document client barriers to accessing care
Accompany newly diagnosed, lost to care or unconnected clients to initial intake, medical case management or physician appointment and/or residential substance abuse facility in order to connect/enroll/reconnect the client to services
Accompanies clients when necessary in order to assist them in obtaining required documents for entry into the health services delivery system
Makes home visits to meet with clients in order to connect them to care and treatment
Locates clients for physicians in situation that require immediate medical attention
Collaborates with medical case managers on the progress of follow up and outreach visits and plans for continued outreach activities
Provides information and educational material on available care and treatment options and services
Coordinates and participates in planned outreach/testing events in cooperation with internal agency departments and external agencies and organizations
Conducts 30 and 60 day follow-ups for RW and non-RW clients from the date of initial appointment with a medical provider or medical case manager to ensure client remains connected to care
Helps clients to schedule appointments, documents assistance with referrals and follows up with providers to ensure clients attend appointments.
Accompanies clients to medical and dental appointments, as well as appointments with other providers as required
Provides educational support to clients to enhance their knowledge and understanding of medication protocols, side effects and adherence to medical treatment
Ensures that service providers in the referral network are active, and that formal Memoranda of Understanding and HIPAA Business Associates agreement are executed
Service Planning and Documentation
Makes accurate and complete service delivery documentation of all outreach activities in client's chart and Provide Enterprise
Enter all outreach billing accurately and in a timely manner in Provide Enterprise
Maintains record keeping requirements and assists with chart reviews for Q/A purposes as requested
Participates in staff training sessions and other meetings as required by the agency and/or the funding sources
Participates in agency developmental activities as requested
Other duties as assigned
Administration, Compliance and QA
Inputs client information using specific software as required.
Supports billing and budget activities as required.
Attends appropriate training, case conferences, re-entry/health fairs, assigned committees and skill building activities.
Adheres to agency procedures and protocols in provision of effective delivery of program services.
Participates in audits, site visits and meetings as required by supervisor.
Participates in Quality Assurance activities as required.
Culture of Service: 3 C's
Compassion
Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon the assigned role in Emergency Code System.
Understands and performs assigned roles in the organization's Continuity of Operations Plan (COOP).
Contact Responsibility
The responsibility for internal and external contacts is frequent and important.
Physical Requirements
This work requires the following physical activities: constant talking in person, talking on the phone, hearing/ visual acuity. Frequent walking, sitting and bending. Occasional standing, driving and climbing may be required. Work is performed in office, or where clients or potential clients are located.
Other
Participates in health center developmental activities as requested.
Other duties as assigned.
Communicates with service providers, including physicians and medical case managers to locate people lost to medical care and treatment and assist in engaging them back to care
Ensures that all referrals including the Ryan White certified referrals are accurate and complete in order to process and initiate the outreach process
Ensures that consent forms and all required forms are assigned and accurate giving the outreach worker permission to contact a client
Ensure that referral letters for jail linkage or prison re-entry programs are accurate and complete in order to process individuals after release from jail and prison
Pick up referrals from the Department of Health if necessary
Demonstrates knowledge of the Ryan White Program's requirements for lost to care and at risk to being lost to care and the conditions for contacting a client
Conducts brief intake/orientation on the outreach process/agency procedures and the health care delivery system
Assess and document client barriers to accessing care
Accompany newly diagnosed, lost to care or unconnected clients to initial intake, medical case management or physician appointment and/or residential substance abuse facility in order to connect/enroll/reconnect the client to services
Accompanies clients when necessary in order to assist them in obtaining required documents for entry into the health services delivery system
Makes home visits to meet with clients in order to connect them to care and treatment
Locates clients for physicians in situation that require immediate medical attention
Collaborates with medical case managers on the progress of follow up and outreach visits and plans for continued outreach activities
Provides information and educational material on available care and treatment options and services
Coordinates and participates in planned outreach/testing events in cooperation with internal agency departments and external agencies and organizations
Conducts 30 and 60 day follow-ups for RW and non-RW clients from the date of initial appointment with a medical provider or medical case manager to ensure client remains connected to care
Helps clients to schedule appointments, documents assistance with referrals and follows up with providers to ensure clients attend appointments.
Accompanies clients to medical and dental appointments, as well as appointments with other providers as required
Provides educational support to clients to enhance their knowledge and understanding of medication protocols, side effects and adherence to medical treatment
Ensures that service providers in the referral network are active, and that formal Memoranda of Understanding and HIPAA Business Associates agreement are executed
Service Planning and Documentation
Makes accurate and complete service delivery documentation of all outreach activities in client's chart and Provide Enterprise
Enter all outreach billing accurately and in a timely manner in Provide Enterprise
Maintains record keeping requirements and assists with chart reviews for Q/A purposes as requested
Participates in staff training sessions and other meetings as required by the agency and/or the funding sources
Participates in agency developmental activities as requested
Other duties as assigned
Administration, Compliance and QA
Inputs client information using specific software as required.
Supports billing and budget activities as required.
Attends appropriate training, case conferences, re-entry/health fairs, assigned committees and skill building activities.
Adheres to agency procedures and protocols in provision of effective delivery of program services.
Participates in audits, site visits and meetings as required by supervisor.
Participates in Quality Assurance activities as required.
Culture of Service: 3 C's
Compassion
- Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.
- Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.
- Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered
- Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed
- Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided
Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon the assigned role in Emergency Code System.
Understands and performs assigned roles in the organization's Continuity of Operations Plan (COOP).
Contact Responsibility
The responsibility for internal and external contacts is frequent and important.
Physical Requirements
This work requires the following physical activities: constant talking in person, talking on the phone, hearing/ visual acuity. Frequent walking, sitting and bending. Occasional standing, driving and climbing may be required. Work is performed in office, or where clients or potential clients are located.
Other
Participates in health center developmental activities as requested.
Other duties as assigned.