What are the responsibilities and job description for the People Operations Specialist position at Care New England?
Job Summary:
The Care New England People Operations Specialist provide front line support to employees across all the CNE Operating Units.
Reporting to the Director of HRIS and Operations, the People Operations Specialist serves as the primary point of contact to assess, prioritize, and/or resolve employee, and manager issues. In addition, they manage defined workloads using a broad range of HR knowledge and competencies as part of the CNE HR service deliver model. People Operations Specialists have a wide array of learned regulatory, policy, process, system, and people knowledge to deliver meaningful and accurate solutions in a timely manner. Workload quantities, complexities, and urgencies may fluctuate based on organizational cycles and environments. To manage these changing demands, the People Operations Specialists must be agile and able to prioritize needs, while simultaneously managing customer expectations.
The Human Resources team, in collaboration with HR teams across individual operating units, supports approximately 8,000 CNE employees. The People Operations Specialist plays a central role in delivering a broad range of established HR services and may also take on special projects or undefined tasks. These opportunities are designed to expand their skills and experience, particularly in support of continuous learning and adapting to new technological advancements.
Duties and Responsibilities:
- Balances multiple HR team workloads utilizing various Systems, methodologies, and processes to deliver a broad range of HR services.
- Acts as primary Point-of-Contact to resolve employee Inquiries/Issues/concerns through the ServiceNow Case Management System.
- Serves as the main liaison between Talent Acquisition, Occupational Health and new hires throughout the Employee Onboarding Experience.
- Assists with reporting requests for benefits, leave of absence, and time off support and time tracking.
- Providing or Supporting Verifications of Employment
- Maintains employee files in accordance with records management requirements and retention requirements. Provides requested file documents to other members of the HR team as needed.
- Maintenance, interpretation, and application of HR Knowledge Guides & HR Policies as appropriate.
- Support Maintenance and/or Creation of Internal HR Team Knowledge Base Content
- Provide needs-based solutions to the broader HR Team where necessary to address a variety of identified issues, challenges, and/or workload demands.
- Performs other job-related duties as requested.
Requirements:
High School or GED Required; Associate degree Preferred. Minimum, 3 to 5 years experience.