What are the responsibilities and job description for the Patient Care Navigator position at Care Navigation CHP?
Job Overview
The Patient Care Navigator position with CHP serves as a vital bridge between our medical practitioners, facility staff, patients, and their families. This role is responsible for ensuring seamless patient transitions of care across health settings by developing effective partnerships with families, facility staff, and community resources. By combining administrative medical support, smooth transition management, and dedicated patient advocacy, the navigator promotes high-quality, relationship-based support that is patient- and family-centered.
Key Responsibilities
● Transition & Family Support: Collaborate with patients, families, and multidisciplinary medical professionals to deploy a comprehensive plan of care that promotes health and meets patient goals. Support patients and family members with transitions to the next level of care, including setting up follow-up appointments.
● Medical Assistant & Administrative Tasks: Perform chart creation and data entry of patient demographics, medications, and diagnoses within the EMR system. Assist with transition clinic services, patient intake, phone calls, and documentation.
● Assessments & Program Enrollment: Conduct patient social risk factor assessments to identify unmet health or social needs. Identify high-risk, complex patients who would benefit from transition services, chronic disease management, or remote monitoring, and assist them with enrollment.
● Communication & Health Literacy: Provide timely updates to families and medical practitioners regarding changes in patient condition. Educate patients and families to improve health literacy regarding their conditions and treatment plans.
● Interdisciplinary Collaboration: Serve as a reliable point of contact and advocate for the patient. Attend IDT (Interdisciplinary Team) plan of care meetings at facilities and communicate daily with practitioners and Nurse Case Managers.
● Outreach & Quality Metrics: Conduct monthly wellness calls to patients while maintaining strict HIPAA compliance. Assist in the collection of key quality metrics and program performance improvement data.
Qualifications & Requirements
● Background Check Required
Education & Certification
● High school diploma or equivalent (Required).
● Graduate of an accredited Medical Assistant program is required.
● Certified Medical Assistant (CMA) is highly preferred, but not required.
Experience
● Must meet at least one of the following criteria:
○ Graduate of an accredited Medical Assistant program with a minimum of 1–2 years of experience in patient service, transition support, or medical terminology.
○ 5–7 years of proven experience working directly within a Nursing Facility or post-acute/skilled nursing environment.
● Strong familiarity with EMR/EHR systems and Google Workspace applications.
Skills & Travel Requirements
● Ability to travel to several facility locations in the area.
● Excellent bedside manner, problem-solving abilities, and communication skills.
● Deep compassion for patient care, particularly when working with medically complex older adults.
Pay: $25.00 - $30.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
- Associate (Preferred)
Experience:
- Nursing facility or post-acute/skilled nursing: 5 years (Preferred)
Ability to Commute:
- Wheeling, IL 60090 (Preferred)
Work Location: In person
Salary : $25 - $30