Solutions Engineer

Care Logistics is seeking a detail-oriented, creative problem solver, and collaborative Solutions Engineer to join our Integrated Solutions team. The Solutions Engineer plays an integral role in the enterprise-wide operational transformation and technology implementation initiatives across our healthcare client base. This role is responsible for gaining an understanding of the client’s current operations, assisting in designing the ideal future state, defining and managing the integration needed between Care Logistics software and client systems. The Solutions Engineer serves as a liaison between operations and technology teams to ensure implemented solutions deliver desired outcomes for both clients and the company. With an understanding of the desired future state, the capabilities of Care Logistics technology, and familiarity with hospital EMR systems, the Solutions Engineer is responsible for designing how to best leverage each technology investment and how data is exchanged between the various systems to achieve efficient, patient centered workflows. Internally at Care Logistics, the Solutions Engineer serves as a subject matter expert for product management, providing business process and integration knowledge to inform future products. The ideal candidate will have experience with HL7 messaging, and healthcare IT systems, and will thrive in a fast-paced, client-focused environment.

ESSENTIAL RESPONSIBILITIES:

• Collaborate with cross-functional teams to gather business requirements, identify opportunities and translate them into technical specifications and actionable insights.
• Ability to grasp clinical processes and translate them into system requirements for technology teams.
• Analyze data from EMR, clinical and scheduling systems to identify additional functionality opportunities, and integration needs.
• Critically evaluate gathered information from multiple sources, reconcile conflicts, relate high level information to details, and distinguish user requests from underlying business problems/needs.
• Serve as a technical advisor to the internal organization’s industrial engineers, Healthcare Operations Executives, as well as other roles.
• Participate in and co-lead virtual and in-person integration interviews, discussions, and project meetings with both internal and external teams.
• Help to design future state processes that align business requirements with the capability of the client’s system and technology.
• Develop and execute interface test plans to validate integration processing and system response.
• Participate in go-live support and post-implementation optimization.
• Develop and maintain internal and external documentation.
• Provide input into developing and modifying client and Care Logistics systems to meet client needs.
• Collaborate with Client Services to ensure realization of client goals and estimated ROI.
• Other duties as assigned.

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:

REQUIRED

• Bachelor’s degree in Engineering, Information Technology or equivalent combination of education and experience
• 3-5 years of Solutions Engineer or related experience
• Outstanding analytical skills with the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from the underlying true business problem/needs.
• Ability to identify inefficiencies, propose solutions, and evaluate outcomes effectively.
• Above average observational skills to recognize opportunities, collect data and validate information
• Proficiency with Microsoft products such as Outlook, Word, Excel and PowerPoint.
• Comfort in leading discussions, facilitating interviews, and presenting findings to diverse audiences.

PREFERRED

• Working knowledge of HL7 preferred.
• Experience with or knowledge of hospital processes is strongly desired.
• Experience with Electronic Health Records, EHR, platforms including ADT, clinical and ordering processes preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

Adaptability:

• Effectively copes with rapidly changing information and fast-paced environment.
• Ability to maintain confidentiality and use discretion.

Time Management:

• Strong organizational and quality management skills with ability to handle multiple competing tasks and priorities.

Customer Service:

• An ability to actively seek to understand the needs of others and provide a positive experience that addresses their needs, questions, and concerns.
• Ability to form a team bond and enhance team performance.
• Strong interpersonal skills with ability to effectively and tactfully communicate, in both written and verbal form, with a diverse group of stakeholders (prospects, clients, hospital executives, nurses, client development staff, product management staff, and development staff).

TRAVEL REQUIREMENTS & WORKING CONDITIONS:

• 30-70% travel is required.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to participate in online video calls, use hands to write and type, verbally and written communications, conduct hospital walk-throughs, co-lead in person working on site sessions.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.