What are the responsibilities and job description for the Implementation Manager position at Care Logistics?
The Implementation Manager will lead complex, enterprise-level implementation projects across our healthcare client base. This role requires a strategic thinker with deep knowledge of healthcare systems, exceptional leadership skills, and a proven track record of delivering large-scale technology solutions on time and within budget.
ESSENTIAL RESPONSIBILITIES:
- Lead end-to-end project management for large-scale healthcare technology implementations, including HER system integration, data platforms, and digital health solutions.
- Develop and manage detailed project plans, timelines, budgets, and resource allocations.
- Serve as the primary point of contact for clients, ensuring clear communication, alignment of expectations, and stakeholder engagement.
- Coordinate cross-functional teams including consultants, developers, analysts, and client personnel.
- Identify and mitigate project risks and issues, ensuring proactive resolution and minimal disruption.
- Ensure compliance with healthcare regulations (e.g., HIPPA, HITECH) and internal quality standards.
- Provide regular status updates and executive-level reporting to internal and external stakeholders.
- Build strong, trust-based relationships with clinical, operational, and IT leaders at hospitals and health systems.
- Drive continuous improvement in project delivery methodologies and client satisfaction.
- Travel to client locations to oversee and support implementation efforts.
QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:
REQUIRED
- Bachelor’s degree in Healthcare Administration, Information Technology, Business, or related field (Master’s preferred)
- PMP, PMI-ACP, or equivalent project management certification required
- Minimum 3-5 years of project management experience, with at least 2 years in healthcare technology implementations
- Proven experience managing multi-million dollar projects and large, cross-functional teams
- Strong understanding of healthcare operations, clinical workflows, and regulatory requirements
- Excellent communication, negotiation, and stakeholder management skills
- Proficiency in project management tools (e.g., MS Project, Jira, Smartsheet)
- Capable of seeing the big picture while managing the details
- Ability to identify the need to adjust short term strategies, priorities or actions to achieve desired long term results
- Ability to cope with rapidly changing information in a fast-paced environment
PREFERRED
- Experience with EHR systems, preferably in the acute care setting (e.g., Epic, Cerner, Meditech)
- Familiarity with healthcare data standards (e.g., HL7, FHIR)
- Consulting background with client-facing responsibilities
KNOWLEDGE, SKILLS, AND ABILITIES:
Adaptability:
- Ability to embrace change and shift focus when unexpected work arises
Time Management:
- Ability to use discernment to prioritize tasks and decide what to focus on to maximize impact
Customer Service:
- Ability to actively seek to understand the needs of others and provide a positive experience that addresses their needs, questions, and concerns
TRAVEL REQUIREMENTS & WORKING CONDITIONS:
- 30-60% domestic travel required
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; write; type; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell
- The employee must frequently lift and/or move up to 50 pounds
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus