What are the responsibilities and job description for the Incident Manager position at CARE IT Services Inc?
Job Title: Incident Analyst – Tech Lead Role
Primary skills: P&C Insurance
Location: NJ/ Erie, PA
Mode of work: Work from Office
Responsibilities:
Perform daily incident analysis, troubleshooting, and resolution including code checks and applying fixes or workarounds.
Participate in Major/Sever Incident (MI/SI) calls for P1/P2 issues, providing technical expertise and timely updates.
Review and provide solutions for Open Incidents, Requests, Problems.
Coordinate daily/weekly cadence to review and update open tickets
Create and maintain Knowledge Articles (KA) to document resolutions and support knowledge sharing.
Engage with end users regularly to clarify issues, provide workarounds, and gather necessary inputs for resolution.
Execute ad hoc activities like service account password changes, validation of batch files generated each day, data validations, data script executions.
Monitor Message Queues, Batches
Handle daily user requests and other operational needs.
Conduct root cause analysis for recurring incidents and implement permanent fixes under problem management.
Monitor system health using Datadog and Splunk logs, proactively identifying and addressing anomalies.
Collaborate with the Development Teams and other stakeholders to share insights from recent incidents and problems, aiding in resolution.
Requirements
Candidates are required to have these mandatory skills to get the eligibility of their profile assessed. The must have requirements are:
At least 6 years of experience in PolicyCenter and ClaimCenter Analyst experience.
Strong Experience in Property & Casualty (P&C) Domain
Strong technical expertise and work experience in GW ClaimCenter Integration.
Knowledge of GOSU scripting is a must.
Database skills preferably in SQL Server 2012 or ORACLE 11g.
Conversant with expansion, new development, and maintenance projects
Excellent verbal and written communication skills.
Strong analytical and problem-solving skills.
Must demonstrate clear abilities to independently work on complex technical incidents/defects/ tasks.
Need to be excellent team player.
Having hands on experience on CC and PC Configuration areas is a plus.
