Shared Services Manager (Hybrid)

POSITION SUMMARY

Temporarily reporting to the Chief Strategy Officer, this position will be responsible for the planning, design and implementation support for the Care Compass shared services line. This role will focus on successful outcomes for community partners. This position will be transitioned to the operations team, in early 2026.

RESPONSIBILITIES:

The responsibilities of the Shared Services Manager will include the following: 

Essential Functions:

• Effectively communicate CCN’s mission.
• Provide administrative support services for partner organizations that participate in one or more Care Compass’s networks, including the SCN, Regional Behavioral Health Collaboration/STICH and other future initiatives as identified.
• Assess, develop and implement service strategies to meet partners needs and improve service quality. 
• Monitor service metrics, analyze feedback and address any gaps or areas for improvement.
• Support cost reduction/efficiencies through a shared services model that increase administrative capacity/capabilities for participating partners, and reduces overall cost for partners operations.
• Build and maintain solid customer relationships, understanding their needs and providing personalized service solutions.
• Support improved sustainability of essential safety-net partners, through financial/business assessments and customized support plans that help meet business/administrative needs.
• Lead the planning, design and implementation of the shared service line, in collaboration with the Service Line Development Director and other members of the Strategy team.
• Oversee the planning and execution of shared services, ensuring alignment with strategic business goals and effective resource allocation.
• Coordinate service timelines and ensure those services meet their objectives and are delivered on time.
• Drive the development of new business opportunities by contributing to prospecting and contract writing.
• Serve as the subject matter expert for all partners engaged in shared services planning and participation.
• Ensure that all services delivered through shared services are high quality and delivered in an excellent customer-oriented manner.
• Identify opportunities to improve/expand the shared services line.
• Regularly create presentations and present/discuss status of program through the lifecycle of the service line to all stakeholders, including governance boards of partner organizations, senior leaders of partner organizations, and internally within Care Compass and its Boards
• MUST Maintain HIPAA compliance at all times.

MINIMUM REQUIREMENTS:

• A bachelor’s degree in administration, management, hospitality or a related field
• 5 years of experience in service management or a related role, with knowledge of service management principles, processes and best practices
• 3 years consulting experience or 3 to 5 years’ experience of working in or directly with Human Resources, Information Technology, Financial Management, Revenue Cycle functions in a for profit organization
• Familiarity with the U.S. healthcare system and federally funded healthcare programs
• Experience in implementing service improvement initiatives and managing service quality standards
• Deep experience in managing projects, including developing plans, tracking progress, and resolving conflicts
• Possesses strong communication skills (both written and verbal)
• Must possess skills in building and maintaining strong, trusting relationships with clients
• Proficient in planning & time management
• Must be able to utilize critical thinking skills
• Creative and dynamic and are able to identify unique solutions
• Excellent leadership and people management skills
• Must be proficient in Microsoft Outlook, Microsoft Office (Word, Excel PowerPoint etc.)
• Facilitation of meetings either in person or via virtual platforms such as Zoom

Preferred Requirements:

      • 5 to 10 years of Consulting Experience

      •  Experience working for a shared service model.

 LICENSE/CERTIFICATION: 

• Minimum Required: N/A