Manager, Research & Development

This position will be hybrid.  Applicant must reside within a 2-hour radius of our home office in Binghamton NY.  No relocation, provided.

Applicants must be authorized to work for any employer in the U.S.  Care Compass is unable to sponsor employment visas for this role.

RESPONSIBILITIES:

The responsibilities of the Manager, Research & Development, will include the following:

 Essential Functions:

• Manage and support the implementation and monitoring of the new service lines for the organization
• Support the design and development of new programs by researching potential service lines and creating pathways to test the efficacy and efficiency of each program.
• Monitor and report progress and results to ensure that programs you are working on meet expectations and deadlines. Manage and communicate ongoing changes in tasks, goals or performance.
• Contribute to performance improvement for programs assigned by incorporating clear performance measurement strategies, indicators, and goals.
• Supervise and review work of business analyst.
• Consistently produces concise, clear status reports. Creates and maintains comprehensive documentation for assigned programs throughout the duration of the program.
• Review analytics dashboards and and explain desiered outcomes for those reports. 
• Give presentations on the status of the programs that are assigned.
• For initiatives you lead or participate in, develop effective analytical mitigation plans by analyzing problems and challenges, evaluating solutions and working with the applicable team members to choose appropriate fixes and implement them. 
• Facilitate resolution of all issues to reach project goals.
• Support movement of programs through research and development pipeline through to operationalization including collaboration with business intelligence, compliance, finance and other internal and external teams to develop comprehensive programs that are data driven, compliant and sustainable.
• Reprioritize entire workload, as needed, to support other domains of CCNs work based on changes to organization priorities and strategic goals. Examples include grant applications, marketing and communication, NYS waiver applications, IPA planning and other program research and development that arise.
• MUST Maintain HIPAA compliance at all times.

 Non-Essential Functions

• May assume additional responsibilities as requested.

MINIMUM REQUIREMENTS:

• A bachelor’s degree in administration, management, hospitality or a related field.
• 5 to 7 years of experience in program management, healthcare research or developing healthcare initiatives.
• Familiarity with the U.S. healthcare system and federally funded healthcare programs.
• Experience interpreting both qualitative datasets and qualitative research with a focus on public and population health.
• Experience in implementing service improvement initiatives and managing service quality standards.
• Extensive project management experience, including planning, progress tracking, and conflict resolution.
• Exceptional written and verbal communication skills.
• Advanced research capabilities and analytical thinking.
• Demonstrated ability to build and maintain strong, trust-based relationships with clients and stakeholders.
• Excellent planning & time management skills.
• Strong critical thinking and problem-solving abilities.
• Creative and dynamic approach to identifying innovative solutions.
• Excellent leadership and people management skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel PowerPoint).
• Proven experience using Excel in analytics.
• Experience in facilitating meetings both in person and via virtual platforms such as Zoom.

 LICENSE/CERTIFICATION: 

• Minimum Required: N/A